About this role
Responsibilities
- Act as the key focal point between the company and customer for all Mechanical, Electrical, and General Engineering operations.
- Lead day-to-day engineering operations, team performance, incident management, and operational excellence to ensure business continuity.
- Monitor and resolve customer complaints and operational issues professionally and within agreed timelines.
- Assist the Facility Manager in planning, monitoring, and executing installation, maintenance, repair, and testing of engineering systems.
- Support the development and implementation of the annual Operations Excellence Blueprint, including risk mitigation and performance improvement initiatives.
- Ensure compliance with statutory requirements, safety and health regulations, QSHE policies, and UEM Edgenta standards.
- Manage vendors and contractors, monitor performance against contractual SLAs and KPIs, and escalate performance risks where required.
- Oversee site operations, handover processes, documentation, compliance records, health and safety, and facility requirements.
- Prepare and present monthly engineering/hard services reports, dashboards, performance analysis, and management reports in accordance with contract requirements.
- Lead site team coordination and provide operational leadership to Engineers, Executives, and Supervisors while maintaining effective communication with customers, vendors, and Head Office.
Requirements
- Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, Facilities Management , or a related field.
- Minimum 3 –5 years of relevant experience in engineering, facilities management, M&E operations, or integrated facilities management.
- Strong experience in managing M&E systems, building services, maintenance, and engineering operations .