VIP Waitress

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

- Previous experience of 1-2 years in a Luxury Hotel environment as a VIP Waitress
is a plus.
- Professional, Insta-Worthy Appearance, always
adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’
demeanour.
- Flexibility to work a variety of shifts,
including weekends and holidays, based on the requirements of the Hotel.
- A Welcoming and Enthusiastic Energy that sets
the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively
discussions.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring
every aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging
strong verbal and written skills to engage effectively with Guests, FIVE Tribe
Members, and stakeholders.
- Finds creative solutions and take ownership
of all duties and tasks assigned, while ensuring an unparalleled Journey at
FIVE.
- Skills in Improving Customer Satisfaction and
Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding
creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication skills, both verbal and written, with fluency
in English (additional languages are a plus).
- A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
- Greets VIP
Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey
at FIVE is sensational.
- Proactively
acknowledges and Remembers Guest Preferences, maintaining meticulous Guest
History records to curate unparalleled, ‘FIVE-Styled’ Service.
- Takes and
delivers Food and Beverage Orders accurately and efficiently, ensuring special
Dietary Requirements and Preferences are considered.
- Presents
menus and makes knowledgeable Recommendations based on the Guests’ Preferences
and the availability of ingredients.
- Demonstrates
an Unwavering Commitment to upholding FIVE's First-in-Class Standards,
providing personalised Service to Guests at all times.
- Ensures a
Seamless Dining Experience for VIP Guests, Anticipating their Needs, and
Fulfilling Special Requests.
- Exhibits an
exceptional understanding of FIVE's diverse destinations, concepts, menus,
events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every
touchpoint.
- Assumes
Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness
to Exceeding Expectations, whilst escalating relevant concerns to the Head of
Department.
- Efficiently
Processes Billing and Payments while adhering to FIVE’s industry-leading
Control Procedures.
- Contributes
to a Luxurious Dining Experience by working Collaboratively with the Food and
Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
- Assists in
the lavish Table Setup and helps maintain the Dining Destination’s overall
Cleanliness and Atmosphere.
- Exemplifies
the Highest Standards of Hygiene and Safety, including adhering to proper
handling of utensils, equipment, and best-in-class Cleaning Procedures.
- Utilises
remarkable Sales Techniques to upsell and promote bespoke Services, lavish
Concepts, and exclusive Special Promotions to Elevate the Guest Experience and
foster Revenue Growth.
- Plays a
Pivotal Role in the preparation, setup, and breakdown of breath-taking Events,
Parties, and exclusive Extravaganzas.
- Embodies a
Visionary Mindset that continuously Disrupts and Breaks Boundaries.
- Attends
regular Team Meetings and ongoing bespoke Training Sessions to improve Product
Knowledge and Service Skills.
- Becomes an
invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while
Celebrating FIVE’s delicious Culinary Masterpieces, Creative Concoctions and
Insta-Famous Tunes.
- Contributes to the signature behind-the-scenes
'Vibe at FIVE,' playing a vital role in the success of FIVE’s award-winning
initiatives.

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.

You
Represent the Brand

In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal
oversight.

You Deliver

Your
work is accurate, timely, and consistently meets the standard expected, while
understanding how it connects to the wider business, team output and
commercial results.

You Grow

You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an
opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.
Apply: https://careers.fivehotelsandresorts.com/jobs/Careers