Guest Relations Executive

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

- A fixed monthly salary of AED 2,000 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

- A proven
track record of 1-2 years in a Luxury Hotel environment in a similar role is an
Advantage.
- An
elevated and energetic Conversationalist, engaging Guests with lively
discussions.
- A
Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest
Experience.
- A
hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
- The
ability to focus on Guests’ Needs, with a calm and courteous attitude that
reflects the ‘Vibe at FIVE.’
- Finds Creative
Solutions and takes Ownership of all duties and tasks assigned, while ensuring
an unparalleled Journey at FIVE.
- Sensational Teamwork and Collaboration skills to work
effectively within a group and across departments with Fellow ‘FIVERs.’
- Becomes an integral part of the FIVE
Tribe, constantly pushing boundaries and setting new standards as a dedicated
FIVER.
- Impeccable
communication skills, both verbal and written, with fluency in English
(Additional languages are a Plus).

- Welcomes and bids farewell to
guests Warmly and Courteously, ensuring a memorable Arrival and Departure
Experience.
- Maintains a ‘FIVE-Styled’ Presence
in the hotel lobby, actively engaging with New and Current Guests.
- Handles Guest Complaints promptly
and Follows Up diligently, ensuring Efficient Resolution in case of any
concerns or issues.
- Solicits feedback from guests to
continuously improve services and facilities.
- Ensures Personal Recognition for G uests whenever possible, offering
customised and tailor-made Service and Attention.
- Escorts VIP G uests to their allocated rooms,
providing Detailed Information on facilities, events, and special offers.
- Inspects VIP room Status and
Amenities, ensuring a ‘FIVE-Star’ Setup prior to the G uests' arrival.
- Collaborates with the Front Office T eam to ensure a Seamless and ‘FIVE-Styled’ Service for G uests.
- Reviews and prepares Arrival
Reports for the GC, VIPs, and Guests with Special Status, Highlighting
Pertinent Information for management and related functions.
- Fosters C lear C ommunication and Next-level C ollaboration between the
Concierge, Front Office, and Reservations.
- Coordinates the preparation and
distribution of Guest Amenities, Welcome Letters, and Fruit Setups for
VIPs, GC, and long-stay guests.
- Reports D aily A ctivities in the logbook and
actively participates in daily Operations Briefings to ensure
well-coordinated service.
- Adheres to FIVE’s Health, Safety, and Hygiene
Regulations at all times.
- Builds and demonstrates
familiarity with the Group's Emergency Procedures.
- Conducts daily Courtesy Calls and
meticulously executes Performance Monitor tasks, maintaining
Boundary-Breaking standards of service.
- Regularly updates Guest History
with accurate and relevant information to offer a Curated and Personalised
guest experience.
- Actively promotes Inter-Hotel
Sales, In-House Facilities, and awareness of Events, Food and Beverage
outlets, and Special Promotions.
- Performs additional duties as
assigned by the Service Manager.
- Provides
a proper Handover at the end of each shift, ensuring a Smooth Transition for
the next shift.

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.

You
Represent the Brand

In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal
oversight.

You Deliver

Your
work is accurate, timely, and consistently meets the standard expected, while
understanding how it connects to the wider business, team output and
commercial results.

You Grow

You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an
opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.
Apply: https://careers.fivehotelsandresorts.com/jobs/Careers