Quality Technician I

Position: Quality Technician I
Location: Morristown, TN
Shift: Rotating 8-Hour Shifts
Pay Rate: $21.74/hour

Summary Description

The Quality Technician I is responsible for helping ensure that internal and customer quality specifications and expectations are consistently met through the inspection, testing, and evaluation of raw materials and finished products.

Reporting to the Quality Manager, this position performs laboratory and production-floor quality testing, evaluates print and material characteristics, maintains accurate quality records, prepares customer documentation, and works closely with Production and other team members to identify and address product-quality concerns.

Internal Applicants: Candidates must have no disciplinary action beyond a formal discussion within the past 180 days and no more than one formal discussion during that period.

What You’ll Be Doing

Quality Inspection & Testing

- Inspect and grade finished converted structures for color, registration, ink adhesion, physical dimensions, and other established quality requirements.
- Use a lab sealer to prepare heat and cohesive seals for testing.
- Use a tensile tester to evaluate heat seals, cohesive seals, and lamination bond strengths.
- Use analytical balances to weigh raw and finished materials.
- Use X-Rite equipment to test the opacity of finished materials.
- Perform standard procedures for organoleptic evaluation of finished materials.
- Use a gas chromatograph and integrator to perform headspace analysis for solvent retention in flexible packaging.
- Use a Thwing-Albert COF tester to analyze the coefficient of friction of substrates.
- Operate a densitometer, X-Rite computer, and associated software programs to evaluate color quality.
- Perform basic routine maintenance on laboratory equipment.

Production & Quality Assurance Support

- Perform required Quality Assurance Table functions, including cutting samples, checking repeat, identifying and documenting print defects, and notifying appropriate personnel.
- Approve color standards for on-target color and defect-free samples before submission to customers.
- Assist with analyzing and troubleshooting product-quality concerns.
- Prepare job boards, color standard booklets, and other quality-related materials.
- Support Production and other departments by communicating quality concerns and test results in a timely manner.
- Use experience and product history to make appropriate quality-related judgment calls.
- Work independently and collaboratively with others to support quality requirements.
- Demonstrate a commitment to total quality and continuous improvement.
- Maintain a clean, organized, and professional work area.

Documentation & Customer Support

- Maintain accurate records and calculate statistics related to laboratory testing and quality procedures.
- Complete and submit all required Certificates of Analysis (COAs) to customers.
- Create accurate and professional quality documentation, including customer letters, run-data forms, end-of-job summaries, color-standard submissions, and other required documents.
- Operate and update software applications, including databases, spreadsheets, and word-processing programs.
- Maintain logs and records in an accurate, legible, and timely manner.
- Perform additional quality-related duties as assigned.
- Work overtime as required to support business and production needs.

We’d Love to Hear From You If

- You have a high school diploma or GED.
- You can follow instructions and complete assignments on time in a fast-paced manufacturing environment.
- You can maintain logs, records, and other documentation accurately, legibly, and on time.
- You demonstrate the desire, ability, and initiative to continue advancing through the progression process.
- You can make sound judgment calls based on experience and product history.
- You have excellent communication and interpersonal skills.
- You can work effectively both independently and as part of a team.
- You demonstrate strong attention to detail and a commitment to product quality.
- You maintain high standards of professionalism when working with customers and coworkers.
- You are committed to continuous improvement and maintaining a clean, organized work environment.
- You are available to work overtime as required.

Benefits

At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support overall wellbeing. Benefits may vary based on location, employment classification, or collective bargaining agreement and may include:

- Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
- 401(k) retirement plan with company match
- Employee Assistance Program and wellbeing resources
- Paid time off and holidays
- Company-paid and voluntary insurance plans including life, accident, and disability coverage
- Tuition reimbursement

Equal Opportunity Employer

TOPPAN Packaging Americas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. Reasonable accommodations are available throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.