Associate Chief Medical Officer for Patient Access Experience

Associate Chief Medical Officer for Access and Patient Experience

The DHIP Associate Chief Medical Officer (ACMO) for Access and Patient Experience will provide executive clinical leadership for enterprise access, the ambulatory patient journey, patient experience, and patient-centered culture across Duke Health Integrated Practice. The role will focus on improving access to care, simplifying entry into the health system, and advancing a coordinated, compassionate, timely, safe, respectful, and easy-to-navigate patient experience across ambulatory and outpatient practices. This is a part-time Physician or Advanced Practice Provider role with approximately 0.3-0.5 of total professional effort protected for leadership, while maintaining an appropriate level of clinical practice. The final clinical and administrative schedule will be developed with the selected Department leadership. Both physicians and Advanced Practice Providers are welcome to apply.

Key Responsibilities:

Lead enterprise strategy for patient access and experience

Establish access and experience standards and measures

Engaged clinicians in improvement initiatives

Use patient feedback and data to drive improvements

Improve referrals scheduling, capacity, and access

Advanced patient-centered equitable care

Partner across clinical, operational, and support teams

Advance digital access, AI, and automation

Support enterprise access and experience initiatives

Communicate priorities and outcomes to senior leadership

Preferred Work Experience:

Clinical leadership in ambulatory access or practice improvement

Experience with referrals, scheduling, and access transformation

Experience in an academic or complex health system

Experience with patient experience data and feedback

Experience leading cross-functional change

Experience advancing patient-centered culture and engagement

Required Knowledge, Skills, and Abilities:

Strong clinical leadership and communication skills

Systems thinking and collaboration

Ability to develop standards, metrics, and workflows

Commitment to patient-centeredness, equity, and provider sustainability

Ability to use data to drive improvements

Strong clinician engagement and change management skills

Required Education and Licensure for Physician candidates :

MD, DO, MBBS, or equivalent degree from an accredited medical school

Active or eligible medical licensure in North Carolina

Required Education and Licensure for Advanced Practice Provider candidates :

Terminal degree from an accredited nursing or physician assistant school

Active or eligible certification in North Carolina

Preferred qualifications for Physician candidates :

MD, DO, MBBS, or equivalent degree with active or eligible medical licensure

Advanced training or experience in healthcare administration, clinical leadership, quality improvement, improvement science, Lean, analytics, Six Sigma, informatics, or digital health.

Preferred qualifications for Advanced Practice Provider candidates :

Terminal degree from an accredited nursing or physician assistant school with active or eligible certification in North Carolina

Advanced clinical or administrative leadership experience relevant to access, patient experience, or ambulatory practice improvement

APP candidates who officially apply should mark their credentials as an MD on the actual application (due to physician credentials being the only option on this application portal). This allows all candidates to apply for this role through the same portal. All physician and APP candidates will be reviewed and evaluated based on their credentials and experience listed on their CV.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

PLEASE NOTE: To be considered for this position, please attach your CV, select SUBMIT APPLICATION, and complete the application questions.