About this role
Administrative Support Representative
Job Overview
We are seeking a detail-oriented, empathetic, and proactive Administrative Support Representative to join our property management team. In this role, you will serve as a primary point of contact for our tenants, managing daily incoming communications, facilitating maintenance requests, and supporting general operational workflows.
If you have a strong customer service mindset, solid computer skills, and a desire to grow within the real estate and property management industry, we would love to hear from you.
Key Responsibilities
Tenant Communication: Answer high-volume incoming phone calls and send prompt, professional follow-up emails to tenants regarding inquiries, account updates, and general property notices.
Maintenance Portal Oversight: Monitor, log, and process incoming tenant repair requests through our online maintenance portal.
Vendor & Work Order Coordination: Route maintenance requests to the appropriate vendors or on-site technicians, ensuring work orders are tracked and resolved in a timely manner.
Tenant Relations & Advocacy: Communicate with tenants empathetically when handling maintenance issues or concerns, ensuring they feel heard, valued, and supported.
Administrative Support: Maintain accurate tenant records, assist with basic administrative paperwork, update electronic files, and support the broader operations team with daily tasks.
Qualifications & Skills
Computer Proficiency: Intermediate computer skills required, including experience with Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn property management software/portals quickly.
Customer Service Mindset: Exceptional interpersonal and verbal/written communication skills, with a high degree of empathy and patience.
Organization & Detail: Strong organizational skills with the ability to prioritize daily task queues and multi-task in a fast-paced environment.
Problem-Solving Ability: A proactive attitude toward troubleshooting daily operational challenges.
Preferred Qualifications (Pluses)
Interest in Real Estate / Property Management: A genuine curiosity or desire to build a career in the real estate, housing, or property management field.
Mechanical / Building Systems Aptitude: An interest in or basic understanding of the "mechanical side" of property operations (e.g., HVAC, plumbing, general building maintenance), helping you better understand tenant requests and communicate effectively with vendors.
What We Offer
Competitive compensation
Opportunities for career growth within real estate and property management
A supportive, collaborative team environment
Compensation / Pay Rate (Up to): $20.00 - $22.00 Per Hour