About this role

About ContourGlobal

ContourGlobal is a KKR-backed next-generation Independent Power Producer (IPP) operating across the United States, Latin America, Europe and Africa. The company manages a diversified portfolio of nearly 6 GW of renewable generation, flexible thermal power and battery energy storage assets, providing reliable, dispatchable power solutions that support the transition to a more electrified and sustainable future.

ContourGlobal is transforming into a predominantly renewable power platform through the decarbonization of its thermal fleet and the development of large-scale renewable energy and battery storage projects. Leveraging its in-house development, engineering and operational capabilities, the company currently has more than 2 GW of renewable and BESS projects under construction and approximately 15 GW in development.

Building on its advanced commercial and energy management capabilities, ContourGlobal partners with utilities, industrial customers and digital infrastructure operators to deliver tailored power solutions through long-term contracts, corporate PPAs and powered-land solutions that shorten time-to-market for data center developments.

We are looking for the/an

IT Systems Analyst

Location/Houston (Hybrid)

Job Summary

As IT Systems Analyst , you will join our Information Technology team! In this role, you will report to the Regional IT Manager and will have the opportunity to evaluate, implement, support, and continuously improve technology solutions across our U.S. operations while providing Level 2 technical support to onsite and remote users. Join us to drive the right power forward and make clean energy the natural choice for all!

Key Responsibilities:

- Partner with business teams and stakeholders to assess business needs, document requirements, evaluate vendor solutions, and recommend technology that meets business, technical, usability, security, and support requirements.

- Lead or support technology evaluations, research, proof-of-concept activities, implementations, upgrades, migrations, replacements, maintenance, office moves, site deployments, and expansion projects with minimal supervision.

- Apply continual service improvement, root cause analysis, preventive analysis, and technology lifecycle management practices to improve reliability, reduce recurring issues, standardize the global technology platform, and enhance the end-user experience.

- Provide responsive Level 2 support to onsite and remote users for Windows, Microsoft 365 and Office applications, macOS/iOS, mobile devices, telecommunications, cloud storage, business applications, printers, peripherals, remote access, and related technology.

- Install, configure, maintain, troubleshoot, repair, replace, and upgrade computers, operating systems, applications, and hardware components, including hard drives, memory, batteries, and power supplies.

- Provide basic support for network connectivity, Wi-Fi, TCP/IP, switches, and server services; use approved remote support tools; and escalate specialized issues with complete diagnostic information while maintaining ownership through resolution.

- Use the IT service management system to prioritize, manage, follow up on, and document incidents, service requests, changes, problems, activities, and resolutions while maintaining current technical documentation, procedures, knowledge articles, and project records.

- Coordinate technical activities with vendors, contractors, corporate IT teams, and business stakeholders, communicate progress, risks, dependencies, pending activities, and expected completion timelines.

- Maintain accurate inventory and lifecycle records for IT assets and software licenses, including assignments, transfers, repairs, replacements, returns, recovery, and disposal.

- Support IT budget planning and purchasing activities, including quotations, requisitions, purchase orders, services, licenses, invoices, and vendors, while identifying opportunities to optimize resources, improve utilization, automate processes, and reduce unnecessary expenses.

- Execute secure and timely IT onboarding, employee transfer, and offboarding activities, including computers, accounts, access, applications, mobile devices, telecommunications, data, and company assets. Train and guide users on the effective and secure use of company technology and cybersecurity best practices.

- Follow all IT policies, cybersecurity standards, internal controls, approval requirements, and change-management processes. Perform only authorized installations and changes and immediately report security incidents, lost assets, vulnerabilities, policy exceptions, and other technology risks.

- Comply with all company and site-specific Health, Safety & Environmental requirements when visiting or performing work at operational sites, including completing required training, following access and emergency procedures, wearing required PPE, and immediately reporting unsafe conditions, incidents, or potential hazards.

Qualifications and Skills:

Your profile is a natural match if you have:

- Education: Bachelor’s degree, or completion of four years of college-level coursework, in Computer Science, Information Technology, Information Systems, or a related field.

- Experience: Four or more years of experience in systems analysis, IT support, infrastructure support, or a related technology role in a business environment, including at least two years providing computer hardware and software installation, maintenance, repair, and technical support.

- Technical knowledge: Strong proficiency with Windows 10/11, Microsoft 365, Microsoft Office, Outlook, macOS, iOS, mobile devices, telecommunications, computer hardware, printers, peripherals, basic networking, Wi-Fi, TCP/IP, switches, basic server services, remote support tools, and IT service management and asset management systems.

- Enterprise systems and security: Experience with at least one ERP system; identity and access technologies such as LDAP, Microsoft Active Directory, Group Policy, or Entra ID; cloud-based SaaS, PaaS, and IaaS technologies; and foundational cybersecurity, access control, change-management, and incident-reporting practices.

- Problem-solving and execution: Strong analytical, troubleshooting, organizational, prioritization, time-management, and follow-through skills, with the ability to exercise sound judgment, manage competing priorities, and work effectively under pressure.

- Communication and collaboration: Professional English fluency, verbally and in writing, with strong customer service, interpersonal, and communication skills. Ability to work independently and collaboratively with users, vendors, business leaders, and local and international IT teams.

- Travel and availability: Ability and willingness to travel domestically and internationally up to 30%, comply with site access, safety, clothing, and PPE requirements, and support planned implementations, migrations, deployments, or urgent operational needs outside standard business hours when reasonably required.

What drives your application forward:

- Experience with Microsoft Intune, software deployment, endpoint management, automation, or monitoring tools.

- Scripting or systems automation using Python, Bash, PowerShell, VBScript, WMI, or equivalent technologies.

- Experience with virtual machines or virtualization platforms, SQL or Oracle databases, and business intelligence or reporting tools such as Power BI, Tableau, Grafana, Google Analytics, or comparable platforms.

- Experience in cybersecurity or information security, Operational Technology, industrial networks, industrial environments, or IT/OT security concepts.

- Professional Spanish proficiency.

Our Values

«We» is our greatest asset

We respect and protect the environment

We are doers, committed to doing things right

We act with integrity and transparency

We think and act like entrepreneurs

You can find here more about our Purpose, Mission and Values.

Working@CG:

As a globally integrated team, we push boundaries, work collaboratively, and remain agile in the pursuit of excellence. With an entrepreneurial mindset, we encourage initiative and innovation. At ContourGlobal you are an employee, and you are also an owner. Our Employee Ownership Program allows our employee-owners to make a difference and drive the right power forward and make clean energy the natural choice for all!

We foster a culture where individuals are empowered to succeed, contribute and shape the future of sustainable energy.

Cross-border collaboration shapes our way of working: our diverse workforce reflects the multicultural environment we embrace every day.

We offer a competitive compensation package: we believe in meritocracy and rewarding meaningful contributions.

We enjoy making the most of our shared spaces to foster teamwork and collaboration. At the same time, our flexible working policy allows us to prioritize results while supporting wellbeing and a healthy work-life balance.

Interested in joining our company?

We know that skills and experience come in different forms, and we value diverse perspectives.

If you’re excited about this role but you think you still need to learn some of the required skills, we’d still love to hear from you. You are much more than your CV, so come as you are and tell us who you aspire to become! The most important skills are collaboration, respect, trustworthiness and execution. So go ahead—apply, and let’s contribute to the new energy transition together!

ContourGlobal provides equal employment opportunities and maintains a diverse workforce that reflects the rich environment of our society and the markets in which we operate.