About this role
Company Description
Forthea is an award-winning digital marketing agency that improves lead generation for clients by focusing on superior data analytics and creative executions that produce measurable results. Forthea’s rock-solid commitment to core values and sustained business excellence has led to successful partnerships with a variety of B2B and B2C clients around the world. Forthea was founded in 2006 in Houston, where it maintains its U.S. corporate headquarters.
Forthea has been recognized as one of the best places to work in Houston, one of the fastest-growing companies in Houston, and one of the largest Houston-area advertising agencies. Forthea President Christopher Pappas has been recognized as one of Houston’s top young business leaders.
Core Responsibilities
- Periodic meetings with account services teams to review success status.
- Periodic meetings with Client to review overall progress, strategy, satisfaction and any new needs.
- Stay abreast of all current agency accounts for reference in new business presentations.
- Assist agency leadership with research, and information gathering.
- Serve as liaison between client and production team, working closely with production team leads to ensure success.
- Constant review accounts for trouble-spots, trying to improve what may seem to be satisfactory situations.
- Periodically review client's primary performance metrics and meet with production team to ensure success.
- Review account performance and present suggestions and proposals for up-sells.
- Support the Account Lead on renewals by tracking renewal dates, pulling performance results, and preparing talking points for ongoing products and services.
- Help write proposals for new services, add-ons, and upgrades, working with the Account Lead and production teams to gather details and scope. Assist with revisions and contract paperwork as needed.
- Proactively monitor and report on client success to internal teams.
Qualifications
- Minimum Education: Bachelor's Degree from 4-year, accredited college.
- Minimum Experience: 1-2+ years' experience in an account management, project management or relationship management role, preferably within an online advertising firm, or enterprise technology firm.
- Excellent client and account service record; track record of accomplishing successful results for clients.
- Experience with writing, presenting and executing effective communications, media or interactive marketing plans.
- Minimum Field-of-Expertise: Marketing, Advertising, PR, Communications, Consulting or similar.
- Minimum Computer Experience: Knowledge of Microsoft Word, Excel, Outlook and PowerPoint.