Kynector

POSITION TITLE: Kynector

REPORTS TO : Health Benefit Supervisor

FSLA Classification : Non-Exempt

Pay Rate: $21.00

GENERAL RESPONSIBILITY: Provide accurate and unbiased information to help residents of Northern Kentucky understand and enroll in a health plan of their choice through one-on-one interactions, group presentations, public events, or activities.

SPECIFIC RESPONSIBILITIES:

- Assist in the enrollment of the Northern Kentucky population and conduct related outreach activities.

- Facilitate consumer enrollment and outreach activities.

- Complete required training courses developed by KHBE and receive a passing score of at least 80 percent to become certified.

- Demonstrate a working knowledge of the Affordable Care Act and Kentuckys Medicaid Enrollment Process for Medicaid Expansion.

- Travel to consumer locations in order to assist with enrollment activities.

- Provide unbiased guidance on Medicaid coverage options face-to-face, including in consumers homes.

- Adequately answer consumers questions about enrollment.

- Refer consumers to Agents, consumer assistance agencies as specified by or the Call Center when guidance is needed.

- Assist in the processing of appeals for consumers in the Exchange.

- Process re-enrollment in the Exchange.

- Guide Consumers in modifying their coverage due to any life-changing event.

- Abide by reporting standards on Exchange related activities.

- Conduct outreach activities at local events to educate Kentuckians about the Exchange.

- Assist KHBE in working on local community events to promote the Exchange.

- Achieve a high level of consumer satisfaction.

- Participate in Navigator duties for the open enrollment periods on the Exchange—this requires being willing to hold a flexible schedule and attend some evening and some weekend enrollment or outreach events.

- Accept referrals from Navigators and Agents.

- Provide access to oral interpretation of non-English languages to ensure meaningful access.

- Provide services in a location accessible to those with disabilities and materials and other utilized tools to those with disabilities.

- Ensure that an authorized representative is present for disabled individuals (when applicable).

- Perform other duties as assigned by Regional Supervisor or Program Director, including attendance at evening or weekend events.

- Assures compliance with all program and grant requirements.

Qualifications

QUALIFICATIONS:

- High School or GED required; College preferred.

- Knowledge/experience in the health care industry and knowledge of the Affordable Care Act preferred.

- Computer proficiency, including experience with Microsoft Office (Outlook, Excel, Word, PowerPoint, and Publisher) internet research, and ability to learn specialized computer databases, as needed.

- Knowledge of the region's community social services, business organizations, agencies, and resources. Understanding of rural and urban populations, and particularly of the county assigned.

- Excellent communication skills, including public speaking.

- Ability to work with people of diverse and varying socio-economic backgrounds.

- Ability to work a flexible schedule to facilitate enrollment for groups of consumers who work traditional daytime hours.

- Travel is a requirement of this position.

- Must possess a valid drivers license, regular access to reliable transportation, and current auto insurance.

PHYSICAL REQUIREMENTS:

- Must be able to sit at a computer for prolonged periods of time up to 50% of the time.

- Must be able to lift up to 25 pounds up to 10% of the time.

*NKCAC is an equal opportunity/affirmative action employer. We strongly encourage people of Color, people with disabilities, women, bilingual people, and former or current recipients of public assistance to apply for available positions.

NKCAC IS A DRUG-FREE WORKPLACE