Senior Manager-Client Management

Candidates are expected to reside within a reasonable commuting distance (typically 25-35 miles) of Dallas, TX.

The Senior Manager, Client Management serves as the strategic relationship leader for a portfolio of key merchant partners, responsible for deepening client engagement, delivering business value, and driving sustainable growth. Acting as a trusted advisor, the role leverages industry expertise, payments knowledge, and commercial insight to help clients navigate business challenges, uncover opportunities, and realize the full value of partnering with American Express.

Through strong executive relationships, consultative problem-solving, and cross-functional leadership, the Senior Manager translates client needs into impactful solutions, advocates for the voice of the customer, and drives outcomes that enhance client success, strengthen long-term partnerships, and support American Express growth objectives.

Required:

- 5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles.
- Proven ability to build and manage senior-level client relationships.
- Strong consultative selling and relationship management skills with demonstrated success driving business growth.
- Ability to identify client needs and translate them into actionable business opportunities.
- Strong communication, negotiation, presentation, and influencing skills.
- Experience collaborating across matrixed organizations.
- Analytical and financial acumen with the ability to evaluate business opportunities and client performance.
- Ability to manage multiple priorities and drive outcomes in a complex environment.
- This position is assigned to a geographic sales territory. To ensure effective client coverage and business continuity, colleagues are expected to reside within a reasonable commuting distance (typically 25-35 miles) of an approved primary or secondary metropolitan area associated with the territory. Residency and territory alignment may be reviewed periodically based on business needs, market coverage requirements, and territory assignments.
- The colleague is expected to regularly travel throughout the territory to conduct in-person client meetings, prospecting activities, and relationship management. Residence location must support efficient and consistent coverage of the assigned market

Preferred:

- Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce.
- Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions.
- Experience working with enterprise or strategic clients.
- Experience commercializing value-added products and services.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.