About this role
What You’ll Be Doing
- Work closely with clients and internal teams to ensure a thorough understanding of the client’s business goals and objectives and ensuring that all requirements are met throughout the campaign and content creation process
- Oversight of multiple campaigns and regular liaising with the team to ensure the progress of each campaign and flagging any suggestions/concerns to the team
- Stay close to key contacts over email, phone or face-to-face meetings while providing recommendations and identifying new business opportunities at every stage of the campaign
- Identifying opportunities for organic account growth and building roadmaps for achieving growth results
- Support producers with managing client requirements, communications and balancing project schedules and budget
- Act as a leader for social media marketing, content creation, creative ideation whilst contributing to a culture of excellence around creative use of social media in advertising and marketing
- Ensure project profitability for each outgoing deliverable or retainer
- Supporting with annual planning sessions with clients to ensure we’re acting as a strategic partner with an eye on further business changes and needs
- Offering support across each client you may work on, ensuring team is supported and delivering exceptional work
- Provide senior management with reports on performance, team and project status, and upcoming opportunities.
- Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation
- Regular tracking of team hours through Harvest/Forecast
- Developing and implementing strategic plans to help grow/mitigate risk on the client
- Having strategic conversations with clients to ensure we are working on the right work to achieve business results
- Providing recommendations for ensuring we are maintaining a high standard of client servicing
- Proactive account planning and working with clients on future scope
What You’ll Bring
- 5+ years of account management and sales experience at a digital agency
- Knowledge and passion for the social and digital world
- Paid media experience is a considered an asset
- A proven track record of hitting sales targets and delivering consistent revenue
- Exceptional organizational skills, able to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment
- Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organization
- Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels both internally and externally
- Outstanding leadership skills with a can-do attitude
Additional Info
- Monday - Thursday in office (Fridays are remote optional)
- Flexible time off, including paid vacation and sick days
- Consistent culture and team-building events
- Employee recognition and incentive programs
- Seasonal celebrations and gatherings throughout the year
- Office lunches
- Branded company swag
- Access to industry events, learning opportunities, and non-profit outreaches
- Dog-friendly offices
- Unlimited coffee, drinks, and snacks
- Flex work and travel options
- Comprehensive extended health benefits