About this role
Under general supervision, coordinates patient referrals, authorizations, scheduling, and related administrative processes to ensure timely access to care. Serves as a liaison between patients, providers, clinics, and external organizations while maintaining accurate referral and patient records.
- Knowledge of dental terminology, referral processes, and insurance authorization requirements.
- Ability to navigate electronic health records and scheduling systems.
- Ability to operate a multi-line telephone system while providing excellent service.
- Strong organizational and attention to detail skills.
- Ability to establish and maintain effective working relationship with patients, employees and the public.
- Ability to maintain strictest confidentiality and adherence to all HIPAA guidelines/regulations.
- Excellent customer service and communication skills.
- Ability to quickly learn and effectively use new software, systems, and technology.
EDUCATION:
- High school diploma or GED is required.
- Associate's degree is preferred - only one (1) year of experience required with an Associate's.