About this role
## JOB DESCRIPTION:
You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.
### What you will do
- Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
- Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
- Build and maintain a solid understanding of the company’s products and services
- Identify customer needs and clearly communicate relevant information to internal service and technical departments
- Accurately record customer interactions using internal systems and data entry tools
What you bring
- Technical Diploma or equivalent qualification (approximately 12 years of education)
- At least 2 years of experience in a customer service or contact center environment
- Confidence in handling customer interactions by phone and email
- Ability to navigate computerized systems and learn new applications quickly
- Strong communication skills, problem‑solving mindset, and customer‑focused attitude
Why join us
- Be part of a collaborative and supportive team
- Develop your skills in customer service and communication
- Work in an environment that values quality, reliability, and continuous improvement
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
## JOB FAMILY:
Customer Service
## DIVISION:
ANI International Nutrition
## LOCATION:
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS:
## WORK SHIFT:
Standard
## TRAVEL:
No
## MEDICAL SURVEILLANCE:
Not Applicable
## SIGNIFICANT WORK ACTIVITIES:
Not Applicable