About this role
- Perform needs analyses to identify areas for study and improvement or opportunities for new programs.
- Analyzes project or program objectives to determine methodology and development plan.
- Develops estimates of cost, time, and resource needs.
- Independently collects data from a variety of sources and creates periodic reports.
- Evaluates and interprets data and draws conclusions including actionable items.
- Conducts cost/benefit analysis.
- Independently prepares and presents reports or program proposals, which will include recommendations and supporting arguments.
- Independently is able to resolve customer inquiries, questions and complaints.
- May help train internal customers on department applications Independently creates change requests to department Standard Operating Procedures and work instructions when changes are needed or to improve the understanding of the document or process.
- Identify opportunities for improvement, potential performance metrics and actions to be taken is metric is not improving.
- Actively participates in continuous improvement activities to improve Quality or the departments operation.
- May assist in the development and implementation of programs.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
PREFERRED
- University degree in Business Administration or related field or equivalent work experience plus generally four plus years of experience in a quality related function.
- Demonstrated ability to independently identify needs for projects or programs, formulate objectives, plan and execute projects and/or programs, and manage programs. Basic knowledge of UL objectives and structure.
- Working knowledge of objectives, processes, and procedures of the applicable subunit(s) of the organization. Working knowledge of computer equipment and Microsoft software applications, such as Word and Excel.