Manager, Solution Consulting

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is in the midst of a significant transformation. We've evolved beyond e-signature into Intelligent Agreement Management (IAM) an Al-powered platform that helps organisations create, commit to, and manage agreements more intelligently. We're looking for a Manager, Solution Consulting to join our ANZ team with a dedicated focus on our larger accounts. You will be responsible for developing a team of Solution Consultants (SC's) to support the growth of our Enterprise segment. Travel of approximately 20% is expected.

This position is a people manager role reporting to the Director, Solution Consulting for ANZ.

Responsibility

- Recruit, hire, and retain extraordinary talent across diverse experience levels to cultivate a high-performing, well-balanced Enterprise Solution Consulting organisation

- Provide hands-on coaching to continue building technical expertise, consultative selling, enterprise architecture design, and executive communication skills

- Support continuous training and professional development paths to help team members excel and advance their careers

- Exemplify and safeguard core company values through hiring decisions, daily leadership, and team culture

- Partner closely with Enterprise sales leadership and field teams to drive strategy, cultivate opportunities, and win complex enterprise deals

- Collaborate with Customer Success teams to expand relationships, drive IAM adoption, and deliver valuable outcomes for our largest customers

- Lead and mentor the SC team through high-stakes strategic opportunities. Establish senior executive relationships, steer value-focused product demonstrations, and facilitate complex technical discussions. Serve as a subject matter expert and thought leader across internal forums and external events

- Synthesise and champion customer feedback to directly shape product roadmap and address local enterprise segment demands

- Ensure consistent team compliance with internal rules of engagement, sales processes and tools use

- Evaluate team operations continually and implement initiatives to enhance overall efficiency, collaboration, and field impact

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

- 7+ years of SaaS technical pre-sales / solution consulting experience, with 3+ years selling into strategic enterprise accounts across ANZ

- 3+ years of people management experience within technical software sales

- Experience building trusted relationships and engaging effectively with C-suite and senior technical/business executives

- Bachelor's degree in a quantitative or technical discipline

Preferred

- 10+ years of pre-sales experience, including 5+ years of direct people management and significant exposure to large Enterprise customers across ANZ

- Understanding of Enterprise procurement processes, and deep industry knowledge in key sectors such as Financial Services, Healthcare, Telecommunications, Energy & Resources, and Retail

- Experience with enterprise integration concepts including REST APIs, SOAP APIs, integration patterns, and familiarity with platforms such as SAP, ServiceNow, Microsoft, and Salesforce

- Ability to articulate the value of Al in the context of technology solutions, with a focus on defining ROI and responsible Al use

- Experience creating technical business documentation such as solution designs, workflow/process diagrams, proposals, and SOWS

- Familiarity with web-based technologies including HTML, XML, and structured data

- Familiarity with agreement lifecycle concepts contract creation, negotiation, execution, and management

- Post-graduate degree or continued formal education in relevant or adjacent fields

- Outstanding verbal and written communication skills, with a track record of translating complex technical concepts for non-technical stakeholders

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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