About this role
ABOUT THIS OPPORTUNITY
This position is responsible for:
Assists store customers in donating, selecting and purchasing store items; operates and maintains a cash register; responds to customer questions; assists in maintaining the orderliness and cleanliness of the store.
Essential Functions:
Customer Service Responsibilities (70%)
- Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; ensures the security and accountability of all cash register funds in accordance with established operating procedures.
- Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.
- Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area; assists with hauling donations to the storage area as needed; prepares and provides tax receipts as needed.
- Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.
Store Orderliness and Cleanliness Responsibilities (30%)
- Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas.
- Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled.
- Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.
Other Responsibilities:
- Inspects donated items to ensure they can be used according to established policies and procedures.
- Assists customers in carrying purchased/donated items in/out of the store.
- Assists with the sorting of items as needed.
- Performs other duties as assigned.
Materials and Equipment:
- Cash Register Hand Truck General Office Equipment
Knowledge, Skills and Abilities:
- Knowledge of effective customer service techniques.
- Knowledge of the principles and practices of basic mathematics.
- Ability to work effectively and cooperatively with co-workers.
- Ability to present a positive and professional image of The Salvation Army.
- Ability to work independently and with limited supervision.
Physical Requirements:
- Ability to meet attendance requirements.
- Ability to read, write and communicate the English language effectively.
- Ability to operate a cash register, perform routine mathematical computations and count change.
- Ability to perform continuous walking, stooping, standing, and some climbing.
- Duties are usually performed standing. Standing may be relieved by brief or occasional periods of sitting.
- Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 50 lbs.) frequently.
Working Conditions:
- Work is performed in a normal store where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Employee Benefits:
- Paid Time Off
- Retirement Savings Plan Available
- Supplemental Insurance Available
- Voluntary Life Insurance and more!
Qualifications
WHAT WE ARE LOOKING FOR IN YOU
Education and Experience:
- High school diploma or G.E.D. preferred, a nd
- One year prior customer service or retail experience preferred, or
- Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Certifications:
- Valid State Drivers License (preferred)
Equal Opportunity Employer: Veterans | Disabled