Hospitality Host Sports-New Jersey

The Hospitality Sportsbook Host acts as the primary growth engine for VIP Sports Marketing, owning outbound sales telemarketing to a broad range of Caesars Entertainment guests. In this role, you will develop strategic relationships with guests by having a comprehensive understanding of all facets of mobile and in-person sports betting, gaming systems and sales. Sports Sales Executives display a strong understanding of the Caesars Sales/Service model within VIP Marketing and assist in positively promoting this model while continuing to build rapport with customers through commercial awareness and anticipation of customer needs. The ideal candidate for this position will possess excellent customer service skills, a passion for customer care, and a commitment to proactively service and assist in guest recovery as necessary. As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team.

- One+ years of experience in sales, casino and/or loyalty marketing with service/support from an online company preferred.
- High School diploma or equivalent.
- Strong sales, project management, customer service, and analytical skills a plus.

ADDITIONAL QUALIFICATIONS:

- High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of getting results.
- Upbeat, positive and charismatic.
- Extensive knowledge of sports betting, sports, teams, players and leagues required.
- Excellent communication and organization skills are required.
- Experience in consumer web or game development, including online gaming a plus.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Able to overcome resistance to change and influence people.
- Able to communicate effectively at all levels of organization and see things through the eyes of the guest.
- Must be able to obtain gaming license as needed.

COMPETENCIES:

- Sales Excellence: Leveraging sales techniques to maximize performance.
- Passion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as, service and assist co-workers.
- Drive: Harnessing energy and passion to excel.
- Customer/Commercial/Market Awareness: Anticipating and listening to customer needs; looking outside our world.
- Influence: Engaging and assisting others to succeed.
- Professional Excellence: Applied functional/business knowledge; professionalism, composure, effectiveness.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

- Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
- Must be able to work in moderate to loud noise conditions.
- Must be able to make telephone calls for extended periods (minimum 50+ calls/day).
- Must be able to lift up to 15 pounds.
- Must be able to tolerate areas containing secondhand smoke.
- Must be able to work for long periods of time, under fluorescent lighting.
- Must be able to work at a desk, for most of the day, in a seated position.
- Must be able to spend most of the day working off computer monitors and operating a keyboard.
- Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
- Must be able to travel as needed up to 5%

The salary range for this position is $43,888.00 - $65,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays.