IT Infrastructure Manager

Job Summary:

The Information Technology (IT) Infrastructure Manager is responsible for designing, implementing, and supporting systems at IDIs multi-site distribution organization.. This is a working manager role, with hands-on management of IT infrastructure and security, supporting the evaluation and enhancement of business systems, and overseeing third-party IT support, data, and communications vendors. Additionally, the IT Infrastructure Manager directs the HelpDesk and infrastructure staff, providing day-to-day oversight, setting goals and objectives, developing career plans, and offering job performance feedback.

Compensation: $130K to $165K

Responsibilities/Duties:

- Leadership

Develop, maintain and execute the IT infrastructure roadmap & strategy.

- Lead infrastructure modernization efforts, including cloud migration, network upgrades, and mobility.

- Lead projects, ensuring technology standards and security practices are followed.

- Provide guidance and mentoring to all infrastructure and HelpDesk staff.

- Forecast and manage the IT infrastructure budget.

- Conduct IT feedback sessions with senior leaders.

- Vendor Management

Develop, maintain, and enhance partner relationships with technology vendors.

- Negotiate contracts, pricing, terms and conditions.

- Hold vendors accountable for delivering projects on time and under budget.

- Technical Engineering

Lead system architecture, design, network configuration, wireless deployments, server management, and troubleshooting.

- Perform hands-on work in virtualization (VMware), cloud services (Azure), identity management (Entra ID), and networking (Fortinet / WatchGuard).

- Develop and maintain all network and systems documentation including network diagrams, standards, and policies.

- Consistently deploy IT assets, such as desktops, laptops, mobile devices, and printers.

- Deploy IT infrastructure to new and relocated branches.

- Infrastructure Operations

Oversee the HelpDesk, ensuring superior customer experience.

- Manage cloud platforms, voice systems, network infrastructure, storage, and disaster recovery.

- Continuously improve availability, security and performance of infrastructure.

- Develop, track, and present team Key Performance Indicators (KPIs).

- Maintain PCI compliance.

- Identify and remediate infrastructure vulnerabilities.

- Other Duties:

Perform other duties as beneficial to IDI.

Leadership Competencies:

- Leads Self

Communicates Effectively, and Candidly

- Drives for Results

- Demonstrates Accountability

- Takes Initiative

- Collaborates

- Leads Others

Selects Top Talent

- Develops Others

- Thinks Strategically

- Builds a Strong Culture

Qualifications/Skills:

- Technical Proficiency:

5+ years of network administration, design and support, including:

DNS

- Multi-site Wide Area Networks

- VPNs

- Routing

- Multi-layered switching / VLANs

- Firewalls

- TCP/IP

- Wireless access points

- Network monitoring and performance management solutions

- 5+ years of experience with Active Directory, M365 Administration, and Entra ID.

- 5+ years of experience with Windows Server and VMware administration.

- 3+ years of experience with cloud hyper scalers. Microsoft Azure preferred.

- Strong working knowledge of Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) security systems.

- Communication and Training:

Must be able to communicate clearly with stakeholders and senior-level personnel

- Ability to establish and maintain effective working relationships with supervisors, co-workers, and vendors.

- Organizational Skills:

Demonstrate strong organizational and interpersonal skills.

- Demonstrate regular attention to detail and critical thinking skills.

- Ability to multi-task, work both independently and as part of a team in a fast-paced environment.

- Ability to meet project deadlines.

- Business Acumen:

Gain a solid understanding of all company business processes.

Education/Experience:

- Bachelors degree in computer science or information systems preferred, or 10+ years of equivalent experience.

- 3 – 5 years in infrastructure leadership.