About this role
- Receive, count and check in products from factories and vendors according to proper procedures. Label/identify and stock properly the product received.
- Operate forklift to load and unload freight
- Pull from stock and ship freight according to proper procedures. Arrange transport of parts via best carrier, prepare shipping labels, packing slips, and other required paperwork.
- Organize and maintain a neat, orderly warehouse area, along with required packaging materials and supplies.
- Assist in expediting overdue shipments.
- Assist with customers purchasing parts via the counter.
- Be familiar with inventory controls and ordering procedures.
- Communicate with customers regarding parts orders as necessary. Follow up on back orders.
- Perform minor assembly and disassembly of parts.
- Light mechanic work on small components.
- Route customer orders from other branches as required.
- Assist service department personnel with parts needs.
- Enter customer and branch orders into the computer.
- Be available for after-hours call outs.
- Take necessary steps to learn policies and procedures manual, parts manuals, part numbers, part assemblies and sub-assemblies and their location on the machines.
- Perform hot shot and local deliveries as required.
- Assist with inner office duties; answering telephone, filing, etc.
- Other duties may be assigned.
- Responsible for assisting the Parts Manager in the performance of his/her job duties, and to assure timely and responsive parts support to customers in the assigned area.
Qualifications
- Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
- Excellent customer service skills to include conflict resolution is required
- Strong computer skills
- Mechanically inclined with knowledge of shop tools and equipment.
- Must be a Team Player
- High school diploma or GED equivalent
- Minimum of 2 years experience working in a parts background
- Preference given to candidates with a heavy truck parts and service background
- Forklift experience
- Valid Drivers License is a plus