About this role
Employee will be responsible for the comprehensive sales/marketing and product support programs for heavy equipment.
- Be responsible for and involved in all equipment sales, leases, and rentals in the territory. Customer support will be coordinated with the Customer Support Manager.
- Seek and coordinate all field intelligence and disseminate data to all parties directed, inclusive of staff, management and manufacturer(s).
- Cultivate strong manufacturer relationships.
- Evaluate and seek complementary products.
- Overview the delivery of new machines and monitor performance, warranty repairs and procedures.
- Follow up on customer warranty problems and work out solutions in conjunction with Customer Support Manager.
- Exemplify HMIs corporate policies and philosophies to customers and to all factory personnel.
- Communicate regularly with management, summarizing activity with customers and manufacturers, including name of company and persons contacted, purpose, results, and general statement about level of business activity and customer attitudes.
- Maintain sales contact data base for use in mailings and other sales work.
- Other responsibilities may be assigned.
- Employee will be directly accountable to the regional customer support manager for proper interpretation and fulfillment of responsibilities.
Qualifications
- Strong sales skills
- Willingness and ability to travel as needed
- Advanced oral/written communication, presentation, negotiation and sales strategy skills
- Strong interpersonal skills.
- Ability to work effectively with the corporate sales team and to draw upon those corporate resources in an appropriate manner
- Ability to deal with competing priorities in a fast-paced environment
- The highest ethical standards including honesty, integrity and dedication
- Ability to diplomatically manage difficult customer and/or employee situations
- Demonstrated ability to maintain confidentiality
- Strong problem-solving and decision-making skills.
- Good computer skills, excellent knowledge of Windows Office Products
- Bachelors Degree in Business preferred
- 5+ years experience in heavy equipment sales and rentals
- Previous supervisory/management experience
- Industry and/or heavy equipment retail sales experience
- Solid understanding of local market conditions
- Excellent customer service skills