Customer Logistics Specialist

RESPONSIBILITIES

Customer Account Administration

- Solicit Customers, enter all customer loads into system, and build relationships with all customers, shippers and consignees.

- Communicates with customers via email, telephone, fax etc.

- Identifies and corrects deficiencies with customer orders

- Assists sales managers with assigned accounts

- Tracks transportation when needed (i.e., delivery time, pick-up time, etc.)

- Analyzes daily/weekly queries and reports related to customer accounts

- Maximize negotiated rates with all customers; communicate all service needs with sales, driver managers, and drivers.

Order Processing

- Make sure all customer window times, directions, phone numbers, billing information, and all other data needed to perform customer loads properly are entered into our system

- Manage customer on-time pick up and on-time delivery

Enters standard business orders by receiving order via email/telephone/fax

- Handles special customer-specific documentation needs

- Reviews orders for errors

- Logs all incoming faxed orders

Order Issue(s) Resolution

- Analyzes issues with orders using Order User Hold Report

- Resolves issues by communicating with other departments regarding customer needs

- Revises orders when needed

- Releases resolved orders

- Processes RMAs

Equipment Utilization

- Book enough business to hit utilization numbers needed to make company plan, minimize deadhead on all trucks, manage trailer pools as needed

Policies and Procedure Management

- Ensure all DOT safety rules and hours of service policies are followed as well all company policies and procedures

EDUCATION AND EXPERIENCE

- High School Diploma

- 1 year working with public (pre. customer service or food service)

- Computer skills - Microsoft Windows, MS Office (especially Excel)

- Computer entry experience valuable, but not required

KNOWLEDGE, SKILLS, AND ABILITIES

- Carefulness

- Cooperation

- Customer Service Orientation

- Sociability

- Striving

- Teamwork

- Work Discipline

- Good communication skills

- Quick learner

- Ability to prioritize

- Multi-task oriented

- Proactive

SUPERVISORY RESPONSIBILITIES

Direct: None

Indirect: None

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

- To perform this job successfully, the physical demands listed are representative of those that must be met by an employee

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

- While performing the duties of this job:

- The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing

- The employee must be able to use fingers to constantly operate a computer or other type of office equipment

- The employee in this position must be able to regularly walk

- The employees must be able to use hands to handle and feel

- The employee must be able to reach with both hands and arms

- The employee must be able to visually detect, perceive, or recognize in near and far distances

- The employee must be able to converse or convey with other individuals

- The employee may occasionally be required to bend, crouch, or crawl in tight knit spaces, such as under desks to make equipment connections

- The employee bay occasionally have to climb latters and be exposed to heights (i.e.: rooftop)

- The employee may occasionally lift/carry items as heavy as 60 pounds

- The employee must be able to work outside in various weather conditions (i.e.: rain, snow, heat)

JOB COMPETENCIES

- Ethics/ Integrity/ Trust

- Attitude and Commitment

- Diversity

- Customer Service

- Company Engagement

- Quality

- Cost Consciousness

Other

- Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements

- Responsible to report food safety and quality issues to management