Loyalty Manager

LOYALTY MANAGER | CONSUMER | SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The Loyalty Manager is responsible for designing, developing and executing Allianz’s loyalty and rewards program, driving customer engagement, retention and advocacy through strategic partnerships, offer management, platform optimisation and data-driven loyalty initiatives that align with Allianz’s customer experience and business objectives

- Develop and deliver Allianz’s loyalty and rewards strategy, setting program goals, measuring performance, managing budgets, and providing insights to support business decisions.
- Establish and manage strategic partnerships with vendors, brands, and service providers, including commercial negotiations, contracting, and relationship management.
- Lead the end-to-end loyalty offer pipeline, sourcing and implementing customer-focused rewards and offers that drive engagement, retention, and commercial value.
- Use customer insights, market research, competitor analysis, and data segmentation to identify opportunities and continuously improve the loyalty program.
- Own and execute the loyalty and rewards calendar, coordinating campaigns, promotions, and customer engagement initiatives across marketing, digital, product, and customer experience teams.
- Manage the day-to-day operation and optimisation of the loyalty platform, monitoring performance, reporting on key metrics, and driving continuous improvement through stakeholder collaboration and governance

About you

- Proven experience managing loyalty, rewards, retention, or customer engagement programs, with the ability to deliver measurable customer and business outcomes.
- Experience developing and executing customer engagement, loyalty, or rewards strategies and initiatives.
- Strong analytical, communication, and presentation skills, with the ability to interpret customer data, optimise campaigns, and generate actionable insights; tertiary qualifications in Marketing, Business, Commerce, or a related discipline are preferred.
- Strong commercial acumen with demonstrated capability in partner management, vendor management, and contract negotiations.
- Experience managing digital platforms, technology providers, and customer-facing solutions to enhance customer experiences.
- Proven ability to lead cross-functional projects, influence stakeholders, and collaborate effectively across multiple business units.

Benefits and perks

- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers (https://careers.allianz.com/AUS/content/Employee-Benefits-AUS/?locale=en_GB) site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers