About this role
Responsibilities & Key Deliverables
Overview
Oversee day-to-day Museum operations, ensuring seamless visitor experience, administration, financial management, maintenance and coordination with internal teams, artists, vendors and other stakeholders.
Key Responsibilities
1. Visitor Engagement
- Conduct guided tours for corporate, educational, internal and special groups.
- Deliver engaging, audience-relevant experiences while ensuring visitor comfort and support.
2. Bookings & Visitor Communications
- Manage Museum emails, bookings and visitor queries.
- Coordinate booking slots, closures and website updates.
- Maintain Google business information and manage visitor reviews and feedback.
3. Budget & Administration
- Develop, track and manage annual Revenue and Capex budgets.
- Coordinate with CIS, Brand, IT and other teams for budgeting and operational requirements.
4. Museum Operations & Maintenance
- Ensure the Museum, exhibits and installations are maintained in pristine condition.
- Coordinate with artists, vendors, CIS and IT for installations, repairs, technical issues and preventive maintenance.
- Manage seasonal requirements, including monsoon preparedness and infrastructure-related issues.
5. Security & Visitor Management
- Ensure adherence to Museum safety protocols and visitor decorum.
- Manage visitor escalations, walk-ins and object-related incidents professionally.
- Coordinate with security teams to ensure a courteous and safe visitor experience.
6. Vendor & AMC Management
- Maintain artist/vendor databases, agreements and relevant documentation.
- Track vendor bills, payments and Annual Maintenance Contracts.
7. Museum Photography
- Coordinate photography of Museum objects and provide logistical and administrative support for shoots.
Experience
5–8 years of relevant experience in museum/gallery operations, hospitality, visitor experience, cultural institutions, events or administration.
Industry Preferred
Qualifications
Graduate degree in Arts, Humanities, History, Museum Studies, Cultural Studies, Hospitality, Business Administration or a related field .
## General Requirements
Strong operations and administrative management skills, including budgeting, vendor management, payments and documentation.
Excellent communication and presentation skills , with confidence in conducting guided tours and interacting with senior leaders, dignitaries, corporate groups, students and visitors.
Strong stakeholder management skills , with the ability to coordinate effectively with internal teams, artists, vendors, security and technology partners.
Good planning and problem-solving ability , with a hands-on approach to resolving operational and maintenance issues.
Strong attention to detail and service orientation , with sensitivity towards visitor experience and safeguarding museum exhibits.
Comfortable working with MS Office, booking/web platforms and basic digital tools .
Ability to work independently, manage multiple priorities and occasionally support weekend visits/events , as required.