About this role
Job Responsibilities:
- Manage and support enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments.
- Monitor and respond to alerts via observability tooling, triaging and resolving incidents in line with agreed SLAs and SLOs.
- Lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing clear write-ups and remediation actions.
- Carry out change management activities — including deployments, security patching, and infrastructure updates following established change control and CR governance processes.
- Administer and optimise AWS database infrastructure (e.g. RDS), including performance tuning, troubleshooting, and exposure/risk remediation.
- Support compliance and audit activity (e.g. SOC audits), ensuring operational practices meet security and regulatory requirements.
- Identify and help deliver cloud cost optimisation opportunities.
- Maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.
Communication & stakeholder management:
- Communicate clearly and confidently with customers, Professional Services, and internal stakeholders, both verbally and in writing.
- Plan, schedule, and run operational and governance meetings — setting clear agendas, driving decisions, and tracking follow-up actions to completion.
- Provide regular, well-structured status updates and reporting back to the wider CloudOps team, keeping colleagues informed of progress, risks, and changes.
- Represent CloudOps professionally in customer-facing forums, translating technical detail into clear, actionable communication for a range of audiences.
Requirements :
- Significant experience in a Cloud Operations, DevOps, or Site Reliability Engineering role, ideally within AWS environments.
- Strong working knowledge of core AWS services (e.g. EC2, RDS) and cloud infrastructure operations.
- Experience with monitoring/observability tooling, incident management, and change management processes.
- Understanding of security patching and compliance/audit processes (e.g. SOC 2).
- Excellent written and verbal communication skills, with the confidence and credibility to lead meetings and communicate outcomes back to the team and to customers.
- Strong organisational skills and the proven ability to manage competing priorities under your own initiative.
- A collaborative team player who is equally comfortable working independently and knowing when to seek support from the team.
- Relevant AWS certification(s) desirable.
Behavioral Competencies:
- Cultivates Innovation
- Decision Quality
- Manages Complexity
- Drives Results
- Business Insight