Senior Director, Platform Strategy, Solutions & Delivery

Position Overview

The Leading Hotels of the World is seeking a Senior Director, Platform Strategy, Solutions & Delivery to provide strategic and technology leadership for platforms, architecture, solutions, and shared capabilities that power LHW’s digital experiences across member hotels, travelers, advisors, and business partners.

This role will set the Digital technology strategy and roadmap, establish architectural direction and technology standards, and guide the evolution of LHW’s Digital ecosystem to support scalable, secure, integrated, and sustainable solutions. Working across Digital Experience, Digital Operations, Portfolio Management, Data, IT, business teams, and external technology partners, the Senior Director will translate business and Digital priorities into platform and solution strategies that enable effective delivery and long-term business value.

This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

Key Responsibilities

Digital Technology Strategy & Platform Evolution

- Set and evolve LHW’s Digital technology strategy and roadmap across platforms, solutions, architecture, and shared capabilities, aligned with business and Digital priorities.

- Translate business priorities into platform strategies, modernization plans, technology roadmaps, and investment recommendations.

- Guide platform lifecycle decisions, including when to build, buy, modernize, consolidate, or retire technology.

- Oversee the health and evolution of Digital platforms, considering scalability, technical debt, technology risk, cost, and long-term sustainability.

- Evaluate emerging technologies, including AI-enabled solutions, for their potential to strengthen the Digital ecosystem and create business value.

Architecture, Solutions & Technology Governance

- Provide strategic leadership for Digital Architecture, establishing architectural principles, standards, reusable patterns, decision frameworks, and technology guardrails.

- Guide complex platform, solution, integration, and cross-platform technology decisions while enabling Solutions Leads and delivery teams to own detailed design and implementation.

- Establish and continuously improve architecture review, technology governance, solution quality, and technical readiness practices.

- Guide the evolution of reusable Digital capabilities and technology patterns that improve consistency, accelerate delivery, and reduce unnecessary complexity.

Portfolio & Solution Delivery

- Partner with Digital Experience, Portfolio Management, Digital Operations, Data, IT, and business teams to translate portfolio priorities into executable technology plans and cohesive end-to-end solutions.

- Provide senior technology leadership across complex initiatives, helping teams navigate cross-platform dependencies, technical risks, implementation challenges, and significant technology decisions.

- Communicate technology decisions, trade-offs, risks, and investment recommendations to executive and senior stakeholders in clear business terms.

Salesforce Center of Excellence

- Provide strategic and operational leadership for the Salesforce Center of Excellence, setting direction for its roadmap, architecture, governance, delivery practices, and continued evolution.

- Partner across business, Digital, Data, and technology teams to align Salesforce priorities and guide significant cross-platform decisions.

Technology Partnerships & Investment

- Shape LHW’s Digital technology partner strategy and establish governance, performance expectations, and technology and delivery standards for strategic vendors and implementation partners.

- Partner with Solutions Leads and Procurement on sourcing approaches, partner capabilities, and major vendor selections, considering capability, cost, risk, scalability, and long-term value.

- Guide technology investment decisions and business case development based on platform performance, technical health, cost, business value, and strategic fit.

People & Organizational Leadership

- Lead, coach, and develop Digital technology and solutions leaders, establishing clear priorities, decision rights, and accountability for outcomes.

- Build organizational capabilities across architecture, platform strategy, solution leadership, and technology delivery.

- Foster collaboration, accountability, innovation, technical excellence, and continuous improvement across internal teams and external partners.

- Develop future technology leaders and evolve team capabilities, roles, and ways of working to support LHW’s Digital strategy and operating model.

Experience & Qualifications

- 12+ years of progressive experience in Digital technology, platform strategy, solution architecture, technology delivery, or related enterprise technology roles.

- Demonstrated experience setting technology strategy and leading complex Digital platforms, architecture, solutions, and modernization initiatives from strategy through implementation and ongoing evolution.

- Strong understanding of modern technology ecosystems, including platform lifecycle management, architecture standards, technology governance, cloud platforms, APIs, integrations, scalability, technical debt, and technology risk.

- Experience translating business priorities into technology roadmaps, scalable solutions, and investment recommendations, including build, buy, sourcing, and vendor decisions.

- Proven ability to provide senior technology direction across complex initiatives, lead strategic technology partners, and work effectively across business, Digital, Data, IT, and external partners while enabling delivery teams to own detailed solution design and implementation.

- Strong executive communication and stakeholder management skills, with the ability to communicate complex technology decisions, risks, and trade-offs in clear business terms and lead effectively through ambiguity and change.

- Demonstrated people leadership experience, including leading and developing senior technology professionals and building organizational capabilities.

- Knowledge of Salesforce ecosystems and emerging technologies, including AI-enabled capabilities.

- Hospitality, travel, loyalty, or similarly complex customer- and partner-facing technology experience preferred.

Compensation

Annualized Salary Range: $195,000 - $220,000

Target Annual Incentive bonus: 25%

**Actual compensation within that range will be dependent upon the individual's skills and experience.

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

- 27 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday

- Medical coverage available within the first month

- Health Savings Account (HSA) with Company contribution

- 401(k) company match up to 4% of salary

- Up to $500 for home office setup credit

- Up to $500 travel credit that supports and encourages our employees’ passion for travel

- Unlimited access to financial advisors Collaborative and inclusive work environment

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.