Order Entry Representative

Job Title: Order Entry Representative Job Description
The Order Entry Representative provides attentive office and customer support to online shoppers before, during, and after their purchase. In this role, you respond to customer questions, resolve issues, process orders, and help ensure a smooth, positive online shopping experience for every customer.
Responsibilities
- Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner.
- Assist customers with product information, order placement, payments, shipping details, returns, and exchanges.
- Track orders and provide accurate updates on shipping status and delivery timelines.
- Resolve customer complaints and concerns promptly while maintaining a courteous and professional demeanor.
- Process refunds, returns, replacements, and other service requests in accordance with company policies and procedures.
- Maintain accurate and up-to-date customer and order information in company systems and online order-management tools.
- Collaborate with warehouse, shipping, sales, and other internal departments to resolve customer issues and ensure order accuracy.
- Follow established company procedures and standards to maintain a high level of customer satisfaction.
- Identify recurring customer issues or trends and communicate them to leadership for continuous improvement.
- Perform data entry and order entry tasks with strong attention to detail and accuracy.
- Use Microsoft Office and other office tools to support order processing, documentation, and communication.
- Support a new e-commerce project for a large grocery retailer by providing reliable customer and order support.
Essential Skills
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Comfort using computers, email, chat platforms, and online order-management systems.
- Basic knowledge of e-commerce websites and online purchasing processes.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Strong attention to detail and accuracy in data entry and order processing.
- Ability to remain patient, professional, and courteous in difficult or high-pressure situations.
- Effective time-management and organizational skills.
- Ability to learn new software, products, and company procedures quickly.
- Customer service experience, including office, retail, call center, or e-commerce support (1+ year of office or customer support experience).
- Proficiency with Microsoft Office and general office tools.
- Strong technical and computer knowledge, including comfort using online chat tools.
- High school diploma or equivalent education.
Additional Skills & Qualifications
- Friendly and positive attitude with a strong focus on delivering a great customer experience.
- Dependable work habits and the ability to work independently with minimal supervision.
- Team-oriented mindset and willingness to assist coworkers when needed.
- Comfort working in a fast-paced online business and e-commerce environment.
- Previous experience in data entry, order entry, order processing, or office support.
- Interest in growing with a small but expanding company.
- Motivation to succeed in a contract-to-hire opportunity that can lead to long-term employment.
Work Environment
This is a fully on-site role based in Lenexa, working in a casual office environment. You will use computers, online chat tools, email, Microsoft Office, and order-management systems as part of your daily responsibilities. The position supports a small but growing company that has recently secured a new e-commerce project with a major grocery retailer, offering a contract-to-hire path and the chance to grow your career. Training and support are provided to help you learn systems, products, and procedures, and you will work closely with leadership and colleagues in a collaborative office setting.
Job Type & Location
This is a Contract to Hire position based out of Lenexa, KS.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Oct 9, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.