Operations Consultant

Job Title: Operations Consultant Job Description
The Operations Consultant (Operations Processing Associate) supports insurance operations by making outbound calls to external transfer companies to obtain the status of funds for new business cases. This role focuses on accurate documentation, clear communication, and consistent follow-through while working independently to meet daily productivity and quality expectations in a fast-paced environment.
Responsibilities
- Make outbound status calls to carriers and transfer companies to obtain updates on funds for new business cases.
- Clearly communicate next steps to external transfer companies and internal stakeholders based on call outcomes.
- Document all call outcomes accurately and efficiently in required documentation systems.
- Navigate multiple systems and tools while following established procedures, job aids, and process guidelines.
- Follow up on outstanding information and proactively request missing items needed to move cases forward.
- Identify and communicate issues, trends, and potential improvement opportunities to leadership.
- Participate in team-based problem-solving and contribute to process improvement initiatives.
- Engage in cross-training activities to build broader knowledge of insurance operations and agency services.
- Adapt to workflow changes and shifting priorities while maintaining steady productivity.
- Manage time effectively to meet daily metrics and quality standards in a fast-paced environment.
Essential Skills
- High school diploma or equivalent.
- Work experience in processing, operations, or a similar environment preferred.
- Ability to work independently, stay focused, and consistently meet daily productivity and quality metrics.
- Strong attention to detail with a high level of accuracy in documentation and data entry.
- Comfort working across multiple systems and documentation platforms simultaneously.
- Effective verbal communication skills for making outbound calls and explaining next steps clearly.
- Ability to follow established procedures, job aids, and process guidelines.
- Strong organizational and time management skills in a fast-paced environment.
- Ability to adapt to workflow changes and new processes.
Additional Skills & Qualifications
- Experience with process improvement activities, including identifying inefficiencies and suggesting solutions.
- Background in processing work, document review, or documentation research.
- Familiarity with documentation systems and tools used in insurance or financial services operations.
- Experience working within an agency services or insurance operations environment is a plus.
- Comfort participating in cross-training and collaborating with team members on problem-solving efforts.
Work Environment
This role is 100% onsite at a professional office location in West Des Moines. The position operates within the Agency Services Division in an insurance operations environment, using multiple documentation and processing systems throughout the workday. The work is fast-paced and metrics-driven, requiring consistent focus and productivity. Hours are part-time and may vary, with availability needed as required, typically ranging from approximately 1 to 5 hours per week. The team culture emphasizes collaboration, process improvement, and cross-training, with a focus on accuracy, efficiency, and continuous improvement in operational processes.
Job Type & Location
This is a Contract to Hire position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Des Moines,IA.
Application Deadline
This position is anticipated to close on Oct 2, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.