Technology Cost Accounting & FinOps Manager

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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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JOB SUMMARY

- The Technology Cost Accounting & FinOps Manager owns two integrated mandates for the Global Technology Organization (GTO): building the total cost of ownership (TCO) framework, financial transparency model, and business case realization, and serving as Central FinOps Owner, accountable for cloud / AI, telecom, software, and hardware spend discipline across GTO.
- Reporting to the Director of Business Operations , this role ensures that technology costs are understood, allocated appropriately, and tied to value delivery. The Technology Cost Accounting & FinOps Lead partners with Finance, VMO, PMO, Supply Chain, and Technology leaders to drive cost discipline, optimize vendor and operational spending, and provide the financial insights needed to inform strategic decisions.
- The role is a key enabler of financial stewardship across GTO—linking investments, operational costs, vendor spend, cloud / AI consumption, technology usage, and business outcomes through consistent financial models and clear performance metrics.

POSITION RESPONSIBILITIES

Central FinOps Ownership

- Define and own FinOps operating model, standards, and cross-functional meeting cadences (e.g., GTO QBR, FinOps Exec Forum, FinOps Ops Review)
- Set and drive cadences for budgeting, forecasting and cost accountability
- Lead cost optimization standards with tracked savings
- Establish and oversee implementation of data requirements for integrated IT asset management

Total Cost of Ownership (TCO) Management

- Define and operate the TCO model for applications, platforms, infrastructure, and services
- Establish cost transparency across labor, vendor, licensing, hardware, cloud, and support costs
- Partner with Technology leaders to identify cost optimization opportunities and rationalization targets

Business Case Development & Realization

- Develop financial models (e.g., ROI, NPV, payback) for technology initiatives
- Track benefit realization against approved business cases
- Provide insight into variances, risks to value, and required corrective actions

Financial Performance & Reporting

- Partner with Finance to align actuals, forecasts, and budget models
- Build and maintain budget forecasts and usage reports for GTO leadership and application teams
- Partner with FinOps Engineer(s) to build accessible reporting dashboards against FinOps and TCO KPIs

Vendor & Contract Financial Alignment

- Partner with VMO and Managed Service Provider (MSP) to ensure financial implications of contracts, rate cards, SLAs, and service levels are transparent and modeled for negotiations
- Analyze vendor cost structures and performance against commercial terms to support contract negotiations
- Track vendor contract expirations, terminations and renewals to ensure proactive contract management

Cost Optimization & Scenario Analysis

- Conduct scenario modeling to support decision‑making around investments, sourcing changes, and architecture choices
- Lead analysis to identify duplications, inefficiencies, and opportunities for consolidation
- Provide data‑driven recommendations to improve technology cost structure

Governance & Controls

- Partner with Finance to establish guidelines and standards for cost accounting and financial reporting across GTO
- Ensure compliance with financial policies, accruals, capitalization rules, and audit requirements
- Integrate cost and value metrics into governance forums (PMO, VMO, Strategy)
- Define decision rights for spend exceptions and escalation paths requiring approval for tech spend

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Finance, Accounting, Business Administration, Information Systems, Engineering or related field

EXPERIENCE

- Bachelor’s degree in Finance, Accounting, Economics, Engineering, or related field
- 7+ years of experience in financial planning & analysis (FP&A), technology cost management, cost accounting, or FinOps management
- Strong experience with TCO models, business case development, and financial performance reporting
- Solid understanding of technology operating models, vendor contracts, and cost structures
- Hands‑on experience with financial modeling and analytical tools (Excel, BI tools, cost modeling platforms)

Preferred Experience & Capabilities

- Experience in a large or global enterprise technology environment
- Understanding of IT service management, Technology Business Management, cloud cost frameworks, and application/platform cost models
- Experience building FinOps practices from early maturity through sustained adoption
- Ability to translate financial and technical cost data into actional insights for non-technical audiences
- Experience with vendor performance and contract cost analysis
- Strong partnership skills across Finance, VMO, PMO, vendor and internal technology teams

COMPETENCIES & SKILLS

- Financially disciplined and detail‑oriented: brings rigor and precision to cost analysis
- Strategic thinker: looks beyond numbers to connect costs with business value and outcomes
- Clear communicator: simplifies complex financial and FinOps concepts for broad audiences
- Collaborative partner: works effectively across finance, vendor management, and technology team
- Influence‑driven: drives cost accountability and enterprise-wide FinOps adoption without direct authority
- Proactive and results-driven: anticipates cost risks, surfaces optimization opportunities, and maintains momentum for projects

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance                                       
Brand Overview                     
Norwegian Cruise Line      
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.