Columbia-Montour Guest Experience Director

LCBC ChurchColumbia, South Carolina, PennsylvaniaOn-siteFull-timeStaff, 8–12 yearsListed 16 hours ago

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About this role

Personal Qualifications:

- Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.

- Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.

- Be a leader who is:
- Focused: Work hard with urgency and intensity

- Collaborative: Bring others into your work, give and ask for feedback

- Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development

- Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.

- Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:

- Set the pace for a world-class level of hospitality and customer service locally.

- Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.

- Create excellent, inviting, and warm environments.

- Vision cast constantly.

- Assist with location-specific responsibilities as designed by the Campus Pastor.

- Administrative duties as assigned

- Lead and give oversight to the Attendee Onboarding Process

Lead and give oversight to Guest Experience Volunteer Teams:

- Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.

- Office and Administration team

- Special Events teams

- Café and Retail

Required Skills:

- Strong people and conflict resolution skills.

- Strong oral and written communication skills.

- Strong organizational and time management skills.

- Strong computer skills with the ability to learn appropriate software skills.

- Ability to maintain absolute confidentiality in handling office and volunteer matters.

Be a Good Steward of Time:

- Hours per week include Weekend Gatherings

- Be a part of the local team and necessary meetings.

- Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Benefits We Offer:

- Competitive medical, dental and vision coverage

- Retirement plan contribution and employer match

- Annual counseling benefit

- Flexible schedules

- Generous and immediate paid time-off

- Casual dress

- Quarterly professional and spiritual development days

- Intentional investment in personal and professional development