About this role
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express are looking for Customer Care Professionals to join their Customer Engagement Network in the Netherlands. The proposed work regime will be hybrid including 3 days per week in the office in Amsterdam.
- Demonstrate personal excellence by remaining positive in difficult situations
- Strong verbal communication skills in Dutch and English
- Display a passion to serve by delivering extraordinary service in every interaction with our customers
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal, communication and listening skills
Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions.