About this role
Operational Excellence Administration Internship
Summer 2027
US East Office (Jacksonville, FL)
We exist to transform our customers and change lives
About our Summer Internship Program
RF-SMART's Summer Internship Program gives you real work, real responsibility, and direct access to leaders across the organization. This is a 12-week, full-time experience—not a resume line item, but a launchpad.
As an Operational Excellence Intern you'll gain hands-on experience supporting the Operational Excellence, Professional Services, and Customer Success and Support initiatives. Agile product development and delivery in a cross-functional environment. You will collaborate cross departmentally with Product, Engineering, QA, and other stakeholders to develop practical skills in delivery coordination, facilitation, communication, risk management, and continuous improvement. Your participation in delivery planning, Agile ceremonies, and process implementation will progressively increase as your capability, judgment, and independence increase.
What You'll Do
Alongside your project work, approximately 5–6 hours each week are built into your schedule for structured development. These two tracks run simultaneously.
Role Responsibilities:
- Triage and report on shared Customer email accounts
- Create and send Statements of Work and Change Orders
- Maintain systems data quality
- Conduct project reviews
- Conduct time entry reviews
- SharePoint site document management
Grow and Connect:
- Collaborate directly with experienced Operational Excellence professionals and receive regular coaching and feedback
- Discover your natural talents through a CliftonStrengths assessment
- Develop presentation skills, communication, and professional presence through workshops
- Collaborate on a group innovation project that spans the full 12 weeks
- Hear directly from RF-SMART leaders in our Meet the Leader series—interactive sessions covering career paths, industry insights, and real advice
- Build your network at our intern alumni panel and networking mixer
- Participate in volunteer events, National Intern Day, and company-wide activities
- Access LinkedIn Learning throughout the summer
What You Bring:
- Interest in process improvement
- Demonstrated leadership skills
- Currently enrolled in a degree program at the time of the internship
- Considered a Junior or Senior by credit hours
- Available to work 40 hours per week in-office
- Eligible to work in the United States for any employer without future sponsorship
Program Details
- Duration: May 10, 2027 – July 30, 2027 (12 weeks)
- Hours: 40 hours per week
- Pay: $25/hour
- Location: Jacksonville, FL
- Open to undergraduate students, graduate students, and May/Spring graduates
Why You’ll Love It Here
The RF-SMART Internship Program exists to partner with students to equip them with the skills they need to become successful professionals while they complete meaningful work at RF-SMART, while supporting our mission of transforming our customers and changing lives. We look for students who are curious, strong communicators, and motivated to take ownership of their work. If you want more than just a summer job and you're looking for real exposure, mentorship, challenge, and a launchpad for your career, start at RF-SMART.
Our Talent Acquisition Team will review all applications and reach out to qualified candidates with next steps.
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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