L&D Manager, Global Learning and Development, Fulfillment by Amazon

Description

The WW FBA Learning and Development Team executes our learning and development strategy for new hires and existing associates, including leadership. The Learning and Development (L&D) Team ensures our organization has the skills and knowledge to deliver excellence daily.

We seek an experienced L&D Manager to manage our APAC team and deliver various high-quality training programs. You will become an expert in our processes, and liaise with stakeholders and global leaders to ensure training deliverables meet standards and produce desired outcomes. You will have experience driving project throughput and can work in a dynamic, fast-paced environment. You are able to juggle competing priorities, be scrappy when necessary, and handle ambiguity comfortably. You must have a passion for relationship-building, as well as data efficiency and accuracy.

Key job responsibilities
In this role, you will:
- Help define global L&D strategy and serve as the single threaded owner for training and development in your region in support of that strategy, fostering the development and growth of employees.
- Manage a regional team that owns and supports global initiatives; set objectives and drive measurable improvement.
- Oversee the development, coordination, and delivery of trainings in APAC, including AI, business skills, new hire, functional, and leadership training as needed. Modalities may include instructor led training, workshops, videos, digital self-directed modules, and other materials.
- Scope, plan, manage, and execute complex learning and people development projects, including strategy and tactically driving teams to deliver.
- Review and validate training materials, curriculum plans, and learner engagement strategies.
- Build strong relationships with stakeholders and drive alignment on requirements, KPIs, prioritization, and action toward goals.
- Run mechanisms to collect, analyze, and report on learning impact metrics for your region.
- Identify knowledge gaps, training opportunities, and improvement initiatives.
- Mentor and coach learning experience designers and trainers.
- Ensure team adheres to established L&D standards, systems, and best practices.
- Maintain clear and consistent project status reporting for project partners and leadership.

A day in the life
- Scope, plan, manage, and execute concurrent and complex learning initiatives across multiple domains and stakeholders
- Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward
- Coach and mentor the team
- Deep dive data and work with cross-functional teams to ensure employee growth and development
- Report on key initiatives to stakeholders and senior leadership

About the team
Our vision is to empower our people by providing effective learning opportunities to develop their skills and knowledge. Our global cross-functional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.

Basic Qualifications

- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

Preferred Qualifications

- Experience managing, analyzing and communicating results to senior leadership
- 5+ years of learning design, learning science, instructional design, educational psychology, or similar field experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.