Patient Service Associate - Regional Pediatrics of North Durham

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus  for qualifying candidates!

JOB LOCATION

Regional Pediatrics of North Durham - 4077 Freedom Lake Dr

JOB SUMMARY

We are seeking a  Patient Service Associate to be responsible for a full range of front office duties including greeting patients and visitors into the practice in a prompt, courteous and professional manner.  Maintains physician schedules, scheduling patient’s appointments, answering all incoming calls and providing assistance and support with all front functions and personnel.

JOB DUTIES AND RESPONSIBILITIES

- Greets patients and visitors into the practice in a prompt, courteous, and professional manner.  Obtains all appropriate forms as required.
- Answers incoming phone calls from patients needing to schedule or reschedule appointments.  Schedules appointments and return appointments in Epic in accordance with physician and /or office guidelines.  Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.  Forewords triage calls to triage nurse. Works no show and recall reports.  Provides patients with accurate and legible appointment cards.
- Obtains demographic and insurance information. Updates as needed.
- Collect Co-Pays at check in.  Balance at end of each day. Let patients know if balances on accounts and send to appropriate Financial Care Counselor. Makes weekly bank deposits for SD location.
- Scans and processes medical records by following policy and procedures.
- Check Rx phone line as needed.
- Provides patients with referral appointments by scheduling to specialist as directed by physicians.
- Faxes forms and necessary information as needed or requested following policy and procedures.
- Covers for other front office functions as requested or needed.
- Attends required meetings and participates in committees as requested.

JOB ELIGIBILITY REQUIREMENTS

- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
- Experience in effectively coordinating multiple tasks or activities.
- Knowledge of all HIPAA Privacy and Security regulatory policies and internal polices with respect to Protected Health Information (PHI) Use and Disclosure.
- Ability to read, understand and follow oral and written instructions.
- Ability to deal courteously with patients, co-workers and insurance personnel.
- Ability to operate a telephone system and utilize appropriate telephone etiquette.
- General knowledge of standard office equipment such as computers, fax machine, copier, scanner.
- General knowledge of medical terminology.
- Ability to speak clearly and concisely. Ability to hear sounds concisely.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Job Code: 00004502 PATIENT SERVICE ASSOCIATE
Job Level: B2

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.