About this role
Your Team
You'll report to the Head of Marketing and work closely with Sales and leadership on executive dinners and VIP customer events, with Creative & Design on event and campaign assets, and with Organic on turning customer stories into case studies and testimonials.
What you'll do:
- Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels
- Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution
- Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership
- Represent Finix at events to build relationships and visibility
- Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community
- Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth
- Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations
- Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement
- Gather customer feedback and community insights and report trends to Product and Marketing
What you bring:
- 5+ years in community management, field marketing, or event marketing, ideally in B2B
- Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations
- Exceptional written and verbal communication skills, with high emotional intelligence
- Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
- Comfort managing budgets, vendors, and multiple concurrent events without dropping details
What would make us excited:
- Experience in fintech, payments, or at a hyper-growth B2B SaaS company
- An existing network within the payments or fintech industry
- Experience building a customer advocacy or referral program from scratch
- Comfort presenting to and coordinating with senior executives and sales leadership
IC4 or IC5
Onsite in San Francisco