iCup Supply Specialist

In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s corporate and retail workplaces and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

At Apple, we take coffee seriously. As part of the iCup service team it’s your responsibility to ensure all Apple employees have access to freshly brewed coffee in their break room. As a route operator you’ll be responsible to sanitize, clean, restock, and manage up to 90 bean-to-cup coffee machines.

We are seeking a detail-oriented, organized, and independent worker to join our team as an iCup Supply Specialist to manage a large portfolio of bean-to-cup coffee machines distributed throughout Santa Clara Valley.

The iCup Supply Specialist will ensure our business partners have access to fresh coffee and break room supplies.
It’s up to you to maintain the customer experience and ensure customer satisfaction. Your day-to-day routine will consist of refilling coffee beans and supplies and cleaning the food contact surfaces within the machine. You will experience running a route, answering service calls and communicating with building managers and admins. This role will report to the iCup Service Supervisor.

Minimum Qualifications

High School Diploma
Knowledge of safe food handling and safety practices
Route or delivery experience (1-3 years)
Customer service experience (1-3 years)
Warehouse / grocery experience (1-3 years)
Driver’s License - you’ll be driving between sites therefore a license with a clean MVR is REQUIRED.
Ability to lift up to 50 pounds

Preferred Qualifications

Extraordinarily Service Oriented - a demonstrable high level of customer service is absolutely mandatory.
Intrinsically Motivated - Work independently with minimal oversight, always thinking about the next move, and have a proven track record of success working independently.
Excellent Route Management - Responsible for servicing all assigned machines in an efficient and effective manner ensuring machines stay supplied with proper ingredients.
Use your decision-making in resolving issues or in making recommendations.
Be an independent worker who interacts well with administrative staff on daily route of executive and black out buildings.
We love employees who are organized, customer-focused, detailed, with phenomenal written and verbal communication while interacting with partners and customers.
Basic level knowledge of health and safety rules
Inclusive - We work with and serve a diverse workforce.
Dynamic and agile - highly organized, ability to switch between locations and job duties