Worker's Compensation Coordinator I

Job Description
The Worker's Compensation Coordinator is responsible for providing clerical support for all Worker's Compensation Administrators, Supervisors, Managers, and Director in managing risk issues for the Corporation.
Responsibilities
- Electronically process daily mail to ensure it is forwarded to the appropriate administrator or supervisor.
- Contact and provide customer service for injured workers within 24 hours of an injury during the normal work week.
- Electronically file various state workers' compensation forms.
- Issue drafts and mileage verifications to support the investigation and proper handling of claims.
- Provide clerical support to the Manager and Director of the department.
- Manage telephone calls from claimants, providers, and company personnel.
- Collaborate with Resolution Administrators, Supervisors, Managers, and Director to streamline department processes.
- Process recovery drafts.
- Index claims documents as assigned.
- Process Alternate Work Program paperwork.
- Other duties and projects as assigned.

Requirements
Education:
- Bachelor's Degree or equivalent experience, preferred
Experience:
- No prior experience necessary
Computer Skills:
- Proficient in Microsoft Office Suite.
Competencies:
- Accuracy and Attention to Detail
- Claims Advocacy
- Communication
- Decision Making and Critical Thinking
- Knowledge of Claims
- Managing Multiple Priorities
- Negotiation and Settlement
- Workers' Compensation Claim Investigation

Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
Travel Requirements:
- Minimal (0%-25%)
Compensation:
- This is an hourly position paid biweekly.

About Us
ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.