Service Coordinator

Job Title: Service & Logistics Coordinator Job Description
The Service & Logistics Coordinator supports a growing contract engineering and manufacturing organization by owning the service and repair lifecycle for complex equipment used in medical devices, life sciences, pharma, and industrial manufacturing. This on-site role in Newburyport, MA ensures that customer equipment is received, documented, evaluated, repaired, and returned accurately and on time, while coordinating closely with internal technical teams and providing clear communication to customers. The position is a 36 month contract-to-hire opportunity and offers comprehensive training, with the expectation that the coordinator will work proactively and independently once up to speed.
Responsibilities
- Serve as the primary coordinator for customer equipment entering the service and repair process, from initial intake through return shipment.
- Review incoming equipment and supporting documentation and initiate Return Material Authorizations (RMAs) in a timely and accurate manner.
- Maintain accurate documentation and records for each piece of equipment throughout the entire repair lifecycle.
- Coordinate with internal Testing, Engineering, Assembly, and other manufacturing teams to ensure equipment is evaluated, diagnosed, and routed appropriately.
- Monitor the status of equipment in the service pipeline and proactively follow up with internal teams to keep repairs moving forward and on schedule.
- Act as a key point of contact for customers regarding service-related questions, repair status, timelines, and other updates.
- Coordinate with Engineering when additional technical evaluation, troubleshooting, or support is required for specific equipment.
- Ensure all service documentation, RMA records, customer information, and order details remain accurate, complete, and up to date in the relevant systems.
- Assist with preparing service quotations and performing related order administration activities as needed.
- Coordinate outbound shipping once repairs are completed, working with shipping personnel and carriers to ensure equipment is packaged, shipped, and returned to customers accurately and on time.
- Track multiple pieces of equipment at different stages of the service process and ensure that no items are overlooked or delayed.
- Communicate effectively across departments to resolve issues, obtain updates, and keep the overall service process moving smoothly.
- Support additional logistics, inventory management, cycle counting, and operational activities as needed to support the broader manufacturing operation.
- Take ownership of the service process from start to finish, ensuring that each piece of equipment completes the full cycle from intake through repair and return.
- Demonstrate initiative by independently identifying and addressing issues, following up with stakeholders, and driving tasks to completion without waiting for constant direction.
Essential Skills
- Previous experience working within a manufacturing environment is required.
- 2+ years of experience in service coordination, customer service, order management, logistics, manufacturing operations, RMAs, or a related function is preferred.
- Experience coordinating RMAs, repairs, customer returns, warranty claims, or service orders is highly desirable.
- Strong organizational skills with the ability to manage multiple priorities and service requests simultaneously.
- Excellent attention to detail and strong documentation skills to ensure accurate records throughout the service lifecycle.
- Strong interpersonal and customer service skills, with the ability to communicate clearly and professionally with customers and internal teams.
- Comfort communicating and coordinating with technical teams such as Engineering, Testing, Assembly, and Manufacturing.
- Ability to take initiative and independently follow issues through to resolution under a hands-off management style.
- Experience working with an ERP, order management, or manufacturing system is preferred.
- Ability to quickly learn new processes, systems, and workflows in a manufacturing environment.
- Demonstrated ability to stay organized while tracking multiple pieces of equipment at different stages of the service process.
- Strong follow-through and accountability, ensuring tasks are completed and nothing falls through the cracks.
Additional Skills & Qualifications
- Experience in a contract manufacturing or contract engineering environment is beneficial.
- Background working with complex equipment or devices in industries such as medical devices, life sciences, pharma, or industrial manufacturing is an advantage.
- Proven ability to take ownership of processes from beginning to end, including tracking, documentation, and communication.
- Comfort working under a hands-off management style once training is complete, with the confidence to make decisions and keep work moving.
- Demonstrated drive and initiative, including examples of taking action without being asked and pushing work forward when dependent on other departments.
- Strong communication style and professional demeanor that supports effective cross-functional collaboration.
- Experience with shipping coordination, including working with carriers and internal shipping personnel, is a plus.
- Candidates with extensive experience are welcome to apply, provided they are comfortable with the responsibilities, compensation range, and individual contributor nature of the role.
Work Environment
This role is based on-site five days per week in Newburyport, MA, within a contract engineering and manufacturing facility that builds complex equipment and devices for customers in medical devices, life sciences, pharma, and industrial manufacturing. The coordinator works closely with Engineering, Testing, Assembly, Manufacturing, Shipping, and other operational teams in a fast-paced environment where multiple pieces of equipment move through different stages of service and repair at any given time. The culture emphasizes ownership, accountability, and cross-functional collaboration, with a hands-off management style that trusts individuals to take initiative and manage their responsibilities independently once trained. The position is structured as a 36 month contract-to-hire opportunity, providing stability and the potential for long-term employment for those who thrive in a manufacturing setting and enjoy being responsible for seeing processes through from start to finish.
Job Type & Location
This is a Contract to Hire position based out of Newburyport, MA.
Pay and Benefits
The pay range for this position is $30.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Newburyport,MA.
Application Deadline
This position is anticipated to close on Oct 12, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.