Member Services Manager

Are you a leader with a passion for exceptional member service, ready to expand your leadership impact? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. Whether you're currently leading a small team or looking to take the next step in your career, this is an opportunity to grow and lead at a greater level.

Key Responsibilities

- Lead and manage teller line staff across multiple branches

- Oversee hiring, onboarding, training, scheduling, and performance management

- Promote a positive work environment that reflects our values and service philosophy

- Monitor branch traffic and adjust staffing levels to meet member needs

- Serve as a mentor and resource for Member Service Representatives

- Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan

- Track and report on branch sales and service performance

- Ensure compliance with operational procedures and security standards

- Partner with the Regional Retail Manager on branch-wide initiatives and improvements

What We're Looking For

- High school diploma or equivalent required

- Minimum of 3 years of experience in financial services or retail banking

- At least 1 year in a supervisory or leadership role

- Strong leadership and communication skills

- Proven ability to lead a team and deliver excellent customer service

- Solid organizational and problem-solving skills

- Comfortable managing multiple locations and shifting priorities

- Proficiency in Microsoft Office and ability to learn internal systems quickly

Why Town & Country Credit Union?

At Town & Country Credit Union, our mission is to positively impact those we serve . With over 175 professionals across 11 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace.

- We are guided by five core values:

- Do the right thing

- Operate with integrity

- Keep it simple

- Find a way to say yes

- Make a difference

If you connect with these values, you'll thrive here.

Benefits You'll Enjoy

Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:

- Competitive pay

- Paid holidays

- Generous paid time off

- "Dress for your day" dress code

- Health, dental, and vision insurance

- Life and disability insurance

- Flexible spending accounts

- 401(k) with employer contributions

- Paid volunteer time

- Tuition reimbursement

- YMCA Corporate Membership Discount or Lifestyle Spending Account

If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you.

Town & Country Credit Union is an Equal Opportunity Employer.