Collector - WFH

MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.

REQUIRED to have 3+ years’ experience in Debt Collections

Equipment is NOT PROVIDED. Please see below for equipment requirements.

Compensation:

- $16/hr starting base pay; additional +$2/hr bilingual shift differential (upon completion of Spanish test)

- Monthly Bonus based on collection and performance

- Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways

Essential Duties and Responsibilities:

- Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.

- Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.

- Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.

- Accurately and thoroughly notates each account with efforts performed and results attained.

- Handles PCI Data confidentially and securely.

Schedule :

- Regular Schedule: Monday-Friday | 40-hrs/week

8-hr shifts with availability between 7am-7pm

- 3 weeks of Paid Training: Mon-Fri from 8am-5pm

- One late night a week from 10am-7pm

- One Saturday a month from 8am-2pm

- Schedules are assigned based on client and company needs

Minimum Qualifications:

- 3+ years’ experience in Debt Collections

- High School Diploma/GED required

- Must be 18 years of age or older

- Authorized to work in the United States

- Client requirements for this campaign require a clean background check and a negative drug test result

- Effective communication, negotiation, and problem-solving skills

- Ability to multi-task in a production driven environment

- This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills required

- Must be comfortable navigating between multiple computer screens and systems

Equipment Requirements (MUST have to be considered):

Internet:

- Internet router- No WIFI

- Wired High-Speed Internet Connection

- 15 Mbps download speed and at least 3 Mbps upload speed

- Network Latency Max 250 MS

Computer/PC/Laptop:

- Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)

- Computer needs to be 2019 or newer to have acceptable processing speeds

- 8 Gb Memory

- 1 USB Type A 2.0 (Standard headset USB)

Headset & Webcam:

- Logitech H390 Headset

- Internal or External Web Camera

Work Area

- Must have a home office set up and an ethernet cord you can connect to your computer.

- Quiet workspace free of background noise and distractions

- Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.

SWC Group Benefits:

- Paid Holidays and CPL (Comprehensive Paid Leave)

- Medical, Dental and Vision Insurance

- Life Insurance

- Short-Term and Long-Term Disability Plans

- HSA (Pre-tax) Savings Account

- 401(k) Plan with matching contribution

- Employee Referral Bonus

- Paid Training Program

Please feel free to reach us for any further questions at [email protected]