Country Claim Manager

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# Primary Details
Time Type: Full time

Worker Type: Employee

Assistance to and the supporting of the Senior Manager, Claims/Head of Claims in managing the claims function to ensure operational efficiency, efficient claims settlement and equitable solution to claims dispute in accordance with company claims philosophy.

Primary Responsibilities

• Strategy and Planning
•Support the implementation of claims management strategies and objectives for the region/branch
•Policy, Process and Procedures
•Contribute to the refinement of processes and procedures to improve Claims systems and procedures
•Approve substantial claims within appropriate authority levels
•Environmental Awareness/Customer Focus
•Develop and maintain good client relationships with the insured, agents, service providers and the general public
•Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability
•Technical Performance
•Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels
•Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership
•Supervise the investigation and settlement of all claims within the team
•People Management
•Motivate and develop the team by demonstrating good leadership behaviors and through the use of management best practice, to enable development of staff to support the achievement of business goals
•Maintain a “can do” operating culture that encourage QBE essential behaviors while helping to develop QBE’s reputation within the industry as claims services organization that is competent, capable, tough, smart and responsive
•Attract, develop and retain high quality workforce with the knowledge, skill and will to deliver excellent claim outcomes and customer service
•Plan, manage and review performance of staff via the performance review process

Preferred Competencies/Skills

• Interpersonal and communication skills
• Analytical and presentation skills
• Problem solving skills

Preferred Education Specifics

• University Degree or professional qualification in insurance or related disciplines

Preferred Experience

• At least 10 years relevant working experience with 5 years in a supervisory role and/or a proven capability to perform the job

Preferred Knowledge

• Broad knowledge of insurance industry and claims processes
• Solid working knowledge of Claims classes and service requirements

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:
Adaptability, Claims Management, Claims Settlement, Critical Thinking, Data Management, Insurance Claims, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 08/10/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.