About this role
Job Summary:
Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
- Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
- Closing Lot- Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
- Ensure that there are cleaned and washed rental vehicles if needed.
- Moving vehicles need to be transferred to correct location to be serviced or stored.
- Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
- Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
Detail supplies – all supplies are out and monitored for reorder
- Detail supplies -all supplies need to be stored and detail bays are spotless
- Showroom cars and washed are ready to receive guests.
Additional Responsibilities: Adhere to the Tony Group Standards
- SMILE: be positive and respectful to everyone
- GREET: greet everyone within five feet
- HELP: help every guest or find someone who can
- THANK: remember to always thank the guest
- GOLD: Go for Gold (Grand Opening Look, Daily)
Vehicle security – ensure that all vehicle doors and windows are locked
- Driveway -all supplies need to be stored and driveway spotless
- Showrooms are ready to receive guests
Qualifications
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
- High school diploma or equivalent.
- No experience needed will train.
Physical Requirements:
- Prolonged periods of standing.
- Must be able to lift up to 50 pounds at times.