About this role
Job Summary
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Role and Responsibilities / หน้าที่ความรับผิดชอบ
- Build/design/develop business capabilities and transform KKP products and services to serve customers through digital channels
- Own/prepare business activities, collaborate with cross-functional teams in KKP to manage and launch product releases on time
- Understand and analyze customer needs, align product roadmap to strategic goals and ensure customer experience improvement
- Research and analyze market, the users, and product roadmaps to compete in financial
industry
- Develop appropriate customer journey and detailed specifications for product features as well as business flows/diagrams for the development team to clearly understand
- Collaborate with call center team, app support team and IT team to investigate and solve issues on digital channels
- Collaborate with development team, UXUI designer team and tester team to ensure quality of minimum viable product (MVP) prior to product release
Qualifications / คุณสมบัติ
- Bachelor's degree in business administration, computer science or related
- Have experience in product owner, business analyst or related fields
- Excellent interpersonal skill and administrative skill
- Good analytical skill and acumen in business logic
- Proactive attitude and self-motivate
Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง
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