About this role
Business unit, Department, Reporting
Business Unit
CPS
Department
Monitoring & Surveillance
Reports to
Manager: Monitoring & Surveillance
Job Grade/Level
OP1
Core Description
To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support
Key Deliverables / Primary Functions
- Monitor Network and Server health.
- Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
- Respond to client enquiries and escalate problems that cannot be resolved.
- Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
- An understanding of SLA requirements
- Take cognisance of industry compliance requirements
- Be aware of changes implemented in the client’s environment and report thereof.
- Adhere to company and client’s policies, procedures, and governance
Core Functional Skills & Capabilities
Attention to detail EMS (Enterprise Monitoring Systems) Cisco, Linux, SAP and I-direct systems skills Networking, Server and SAP skills System and batch monitoring
## Core Behavioural Competencies
Culture Match Job Match Deciding & Initiating Action Adhering to principles and values Analysing Delivering Results & Meeting customer expectations Following instructions & procedures Applying expertise & Technology
## Minimum Qualifications
NQF 4: Grade 12 National Diploma
## Additional Education -Preferred /Advantage
Relevant IT certification
## Experience
2 years’ experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.
Certifications
A+ N+ CCNA
## Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement
Internal stakeholders and external clients
Span of Control
0
Special Requirements / Employment Condition
Valid Drivers license
## Workplace / Physical Requirements
Full-time Office Based position. Billable