Delivery Service Manager - RDT Biometrics and Clinical Evidence

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The Position

Job description

The Delivery Management Professional (SE6) leads moderately complex deliveries, proactively identifies improvements, manages diverse stakeholders, and contributes to strategic implementation. In this role, you will independently define and control the scope of medium to large initiatives, utilizing effective facilitation and analytical skills to drive value delivery. While navigating intricate stakeholder environments, you will connect team development with broader business objectives. Depending on the organization's needs, you may operate within role archetypes such as Project Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, RTE, or Agile Coach.

Description of the area

This team is responsible for delivering software systems for the data acquisition and processing of Roche clinical trial data, serving as the source of truth across Roche Pharma.   Foundational systems in this area include Roche’s electronic data capture (EDC) - Medidata Rave, non-CRF systems including biomarker and sample metadata ingestion, and clinical data warehouses.

These systems are critical to drug development, powering clinical data review, safety reporting, operational insights for clinical teams, and support early development activities in the REDs.   They provide data to the Analytical Data Science’s ecosystems to standardize and analyze data for regulatory submissions.   In addition, standardized clinical data from these systems are essential to integrate with Roche’s specialized data modality platforms including omics, clinical imaging, and digital health technologies.

A key focus in this area will be to leverage emerging AI technologies to optimize clinical data acquisition data pipelines.  This includes enriching metadata and building AI-ready datasets to enable autonomous agentic and human-in-the loop AI systems which are transforming the drug development process.

Job Responsibilities

● Scope / (Content Leadership): Independently defines, manages, and controls the scope of medium to large initiatives or significant workstreams with moderate complexity. Leads and facilitates the scope definition process, aligning with strategic objectives, stakeholder expectations, and team dependencies. Proactively identifies, analyzes, and mitigates scope-related risks, manages scope changes, and champions the adoption of scope management best practices within the team.

● Accountability and Problem Solving: Independently leads the analysis of moderate to complex delivery problems, driving root cause analysis and eliciting complex stakeholder needs. Accountable for comprehensive improvement plans and contributes to solution design and validation. Champions accountability, deals pragmatically with ambiguity, and uses effective facilitation techniques to guide teams while mentoring colleagues and building team cohesion.

● Stakeholder Management: Identifies a diverse range of stakeholders across functional areas and develops comprehensive stakeholder communication plans. Effectively manages relationships to act as a trusted advisor, proactively shapes stakeholder perspectives, and navigates intricate stakeholder environments by resolving conflicts to ensure alignment.

● Impact/Strategy: Demonstrates consistent performance with an impact that typically extends to a specific product, initiative, or cluster. Contributes to achieving product or domain goals by ensuring value delivery, takes a proactive role in shaping team processes, and contributes to the implementation of strategic objectives for Informatics and the business.

● Complexity / (Product Size): Manages moderately complex initiatives or workstreams extending across a product or service. Manages the delivery of complex features, services, or projects (e.g., a service transition, a product release, or an Agile Release Train (ART) increment). Selects and tailors’ delivery methodologies while managing dependencies between activities.

● Business/Technical ability: Demonstrates strong business acumen by analyzing business needs and translating them into effective delivery strategies. Selects and adapts delivery methodologies to optimize results, manages complex delivery processes, and utilizes advanced delivery tools and techniques to address business challenges and contribute to planning

● In collaboration with Product and team leads ensure releases and changes are delivered in a controlled and agile manner

● Responsible for driving continuous improvements to elevate overall service experience

Qualifications

Education / Experience

- Bachelor's / Master’s degree in Computer Science, Software Engineering, Life Sciences, or related technical field. Having professional certifications is an advantage.
- Minimum 5-8 Years experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry.
- Proven track record operating in a Delivery Management archetype (e.g., Project Manager, Service Manager, Scrum Master, RTE, Agile Coach) managing medium to large initiatives or significant workstreams.

● Experience managing the delivery of complex features or projects (such as service transitions or ART increments) across functional areas.

● Demonstrated experience translating requirements into strategic implementation plans and contributing to business planning and forecasting.

Technical Skills

- Strong ability to select, adapt, and apply appropriate delivery methodologies to optimize results.
- Proficiency in utilizing advanced delivery tools and techniques to manage complex processes and dependencies.
- Strong analytical skills to drive root cause analysis and propose comprehensive improvement plans.
- In depth knowledge of GxP regulated environments and computer systems validation

Additional Qualifications

- Exceptional stakeholder management and communication skills, with the ability to facilitate workshops, resolve conflicts, and act as a trusted advisor to diverse stakeholders.
- Strong coaching and mentoring mindset, capable of championing accountability, connecting team development with business objectives, and building team spirit
- Flexibility: Ability to adapt to shifting priorities and commit to collaboration with team members globally.

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.