Delivery Manager - Digital Commerce

We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.

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Design cycling apparel built for movement, endurance and the ride ahead.

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At Pentland Brands, every role helps move our brands forward. Whether you’re supporting our people, improving our systems, growing our commercial performance, strengthening operations or shaping better ways of working, your impact reaches across a portfolio of iconic brands used by consumers around the world.

The role will lead day-to-day delivery for the team responsible for Shopify and Direct-to-Consumer digital commerce delivery within GCH. The role will manage an offshore delivery squad based in Bangalore, ensuring work is planned, prioritised, estimated, assigned, tracked, documented and delivered in line with business priorities and agreed architecture direction.

The individual will combine strong people leadership, agile delivery management, scrum master capability and digital commerce delivery experience. They will work closely with Product Owners, Business Analysts, the UK-based Digital Architect, engineering teams and other technology stakeholders to create a predictable, transparent and high-performing delivery model.

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What you’ll be doing:

Team Management & Leadership

- Manage the day-to-day activities of the Bangalore-based digital commerce delivery team.
- Provide line management for team members, including objective setting, performance reviews, regular 1:1s, coaching, development planning and career support.
- Ensure team members understand priorities, roles, responsibilities, delivery expectations and quality standards.
- Allocate work effectively across the squad based on skills, availability, capacity and sprint priorities.
- Build a collaborative, accountable and delivery-focused team culture across offshore and onshore teams.

Agile Delivery & Scrum Leadership

- Act as squad lead and scrum master for the Shopify / DTC delivery squad.
- Facilitate agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives.
- Help establish and continuously improve agile delivery processes, scrum routines and team working agreements.
- Ensure sprint goals are clear, realistic and aligned to business and technology priorities.
- Track delivery progress, manage risks and blockers, and escalate dependencies in a timely manner.
- Use sprint metrics such as velocity, capacity, burndown and defect trends to improve delivery predictability.

Backlog Management, Story Readiness & Estimation

- Work with Product Owners, Business Analysts and business stakeholders to shape, refine and prioritise the delivery backlog.
- Ensure user stories are ready for sprint planning, with clear descriptions, acceptance criteria, dependencies, assumptions and non-functional requirements where relevant.
- Support the team in estimating user stories using story points or agreed agile estimation techniques.
- Ensure the right user stories are assigned to the right team members with appropriate point estimates and delivery expectations.
- Balance business priority, technical complexity, squad capacity and architectural guidance when planning sprint commitments.
- Partner with the UK-based Digital Architect to ensure backlog items align with agreed solution architecture and technical standards.

Onshore / Offshore Delivery Model

- Establish effective ways of working between the Bangalore delivery team and UK-based stakeholders.
- Define clear processes for handovers, clarifications, escalations, documentation, decision-making and delivery governance.
- Ensure offshore delivery is well coordinated with Product Owners, Business Analysts, Architects, QA teams and third-party partners where applicable.
- Maintain clear communication rhythms across time zones to reduce ambiguity and improve delivery throughput.
- Identify opportunities to improve operating model efficiency, quality, transparency and stakeholder confidence.

JIRA, Documentation & Delivery Governance

- Own and maintain the agile delivery setup in JIRA or equivalent tools.
- Ensure epics, features, stories, tasks, bugs, dependencies, acceptance criteria and sprint boards are structured and kept up to date.
- Create and maintain dashboards, reports and delivery views to provide visibility of sprint progress, blockers, risks and team capacity.
- Ensure Confluence or equivalent documentation is maintained for delivery processes, decisions, release notes, handovers and operating procedures.
- Promote consistent documentation standards across the squad and ensure delivery governance is followed.
- Support release planning, QA coordination, production readiness and operational handover activities.

Stakeholder Management

- Act as the key delivery interface between the Bangalore squad and UK / business stakeholders.
- Work closely with Product Owners, Business Analysts, the UK-based Digital Architect, engineering teams, QA teams, third-party vendors and the Head of Digital Solutions & Integration.
- Provide clear, regular communication on sprint progress, risks, blockers, capacity, dependencies and delivery status.
- Translate business priorities into structured delivery plans and actionable sprint commitments.
- Escalate delivery risks, resourcing constraints, decision gaps and dependency issues in a timely and constructive manner.

What you’ll bring:

- 12+ years of experience in project management, delivery management, scrum master or agile delivery roles.
- Proven experience managing technology delivery teams, ideally across digital commerce, ecommerce, Shopify, DTC or retail environments.
- Strong practical experience working in agile delivery models and facilitating scrum ceremonies.
- Experience with backlog refinement, sprint planning, story-point estimation, prioritisation and delivery tracking.
- Strong working knowledge of JIRA, Confluence or equivalent agile delivery and documentation tools.
- Experience establishing or improving onshore / offshore delivery processes.
- Previous line management experience, including performance management, coaching and team development.
- Strong stakeholder management skills across business, product and technology teams.
- Ability to manage competing priorities, remove delivery blockers and drive delivery discipline.
- Excellent written and verbal communication skills.

Desirable Experience

- Experience supporting Shopify, DTC, ecommerce or digital commerce platform delivery.
- Experience working with Product Owners, Business Analysts, Architects and engineering teams in a distributed delivery model.
- Scrum Master certification, Agile certification, PMP, SAFe or equivalent delivery qualification.
- Exposure to release management, QA coordination, incident management or production support processes.
- Understanding of integrations, APIs, customer journeys and commerce platform delivery.
- Retail, consumer goods, fashion, footwear or brand-led ecommerce experience.

Key Skills & Competencies

- Agile delivery leadership and scrum master capability.
- People management, coaching and team development.
- Backlog refinement, prioritisation and sprint planning.
- Story-point estimation, capacity planning and workload allocation.
- JIRA and Confluence administration.
- Delivery governance, reporting and risk management.
- Onshore / offshore operating model management.
- Stakeholder communication and facilitation.
- Structured problem-solving and continuous improvement mindset.
- Commercial awareness and delivery accountability.

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Why Pentland Brands?

Pentland Brands is the name behind some of the world’s best-known sport, outdoor and lifestyle brands, including Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers and Mitre.

We are a global family business with a clear purpose: pioneering brands that make life better. Across our teams, functions and locations, we work together to create products, experiences and partnerships that help people live more active, confident and positive lives.

Joining Pentland Brands means becoming part of a business where your work can have real reach, across multiple brands, markets, teams and disciplines. It is a place for people who want to contribute, collaborate, improve how things are done and help build the future of brands with heritage, ambition and global impact.

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Perks & Benefits

Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous holiday allowance, hybrid and flexible working, employee transportation, pension and gratuity contributions, wellbeing support, medical, personal accident & term life insurance cover.

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The Interview Process

We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:

- Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
- Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
- Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.