About this role
Job Purpose
Responsible for assisting internal and external customers with questions on products, technical data/specs, and assisting architects on current systems and products.
Duties and Responsibilities
- Daily communication with customers via email, telephone, face to face, and fax to ensure task are being carried out in a courteous and timely manner
- Communicates with other departments to resolve any issues with orders
- Keep records of customer interactions and transactions, recording details of inquiries, complaints
- Set up new accounts and pricing for Crystal and Turf Outlet
- Assist coworkers in resolving work issues such as: setting products up under correct selling codes, the maintenance of rolls, CAMS questions, etc.
- Responsible for working open orders, to ensure all orders ship in a timely manner
- Complete credit card form and turn into the correct person to approve
- Work with the management team to stay updated on product knowledge
- Negotiate freight rates and request expedited quotes from truck lines
- Requisitions or purchases supplies from vendors
Qualifications
Qualifications
- Degree: HS diploma/GED
- Experience: 2+ years experience in Customer Service
- Courses/Certifications/Training: AS400 experience required
Job Offering
- Schedule/Type: Full-time
- Travel: %0
- Annual Salary:
- Benefits: Health, dental, vision, 401k, life, STD/LTD, etc.