About this role
Collections Account Manager
Our client in Irving is looking for an Account Manager/Collector to join their team! They are a specialized financial services firm in the automotive industry that helps lenders and financial institutions manage "at-risk" or complex consumer loan portfolios. Their core expertise lies in handling accounts that require specialized regulatory knowledge, including bankruptcy servicing, asset recovery, and deceased/probate account management.
The Collections Account Manager is responsible for specialized collection activities, including contacting customers and negotiating payment arrangements on outstanding debt on auto loans. This role requires a balance of firm negotiation and professional empathy, particularly when navigating sensitive financial situations.
Location: Irving, TX (100% Onsite)
Position Type: Temp-to-Hire
Compensation: $22.00 – $24.00 / hour
RESPONSIBILITIES:
Portfolio Management: Maintain a queue of accounts with regular review, phone calls, and consistent follow-up work. Negotiation: Establish payment arrangements with a sense of urgency and firm deadlines. Fact-Finding: Conduct conversations to locate collateral information and perform skip-tracing according to established practices. Compliance: Follow all established policies, procedures, and training guidelines while preserving the confidentiality and security of sensitive information. Team Contribution: Serve as an active member of the team, contributing to a positive work environment and assisting with special projects as requested.
QUALIFICATIONS:
Communication: Excellent written and verbal communication skills; strong negotiation and active listening abilities. Experience: 2 years of experience in collections in the automotive industry is required. Specialized Knowledge: Prior experience with Bankruptcy is highly preferred. Technical Skills: Computer proficiency and a genuine desire to learn new systems. Education: High school diploma or equivalent required.
BENEFITS:
Health Vision Dental Paid holiday
Compensation / Pay Rate (Up to): $22.00 - $24.00