Creative Operations Manager (Remote, Contract)

About Huckleberry
 
At Huckleberry, our purpose is simple yet powerful: to build life-changing products and experiences that help all families unlock everyday magic.
 
Today, more than 6.5 million families trust Huckleberry and our app to be their partner through parenthood. Real pediatric expertise works hand-in-hand with data science, AI, and behavioral science to provide support behind-the-scenes that guides every parent through their unique journey. 
 
We believe every family should feel taken care of—which is why we’re growing quickly and expanding our product offerings to help every family thrive.

Areas of Responsibility

Creative Production

- Own and manage the Creative Production Asana board, keeping it accurate and up to date as the single source of truth for in-flight production work

- Manage request intake, ensuring new requests are scoped and assigned appropriately

- Set deadlines, timelines, and workbacks for creative production deliverables

- Align on priorities with the creative team, balancing bandwidth against incoming demand

- Provide regular status updates and gather stakeholder feedback throughout the production workflow

- Manage creative assets in Google Drive, keeping files organized and easy to find

- Run a recurring weekly sync to review status, surface blockers, and align on priorities with the creative team

Web Ops

- Own and manage Brand Web tickets via the Web-Brand JIRA board

- Serve as the point of contact between Dev and Growth on brand web requests

- Align priorities cross-functionally across Dev, Growth, and the creative team

- Communicate status updates to stakeholders on open tickets and initiatives via Slack and JIRA

Requirements

- 3+ years of experience in creative production, project management, or creative operations, ideally in-house or at an agency

- Background working directly with design or brand creative teams

- Comfort managing multiple workstreams and stakeholders at once without losing track of details

- Proficiency in project management tools — Asana preferred, JIRA experience a plus for the Web-Brand ticket workflow

- Comfortable managing files in Google Drive/Workspace

- Strong communication skills — you can translate between creative, dev, and growth teams and keep everyone aligned

- A proactive, organized approach to setting timelines and holding people accountable to them

Nice to Have

- Working knowledge of design tools (Figma, Adobe Creative Suite) to communicate effectively with the creative team

- Experience coordinating web/brand-related development tickets

- Basic understanding of web development workflows/terminology, to liaise effectively with Dev

Huckleberry Labs is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
Huckleberry Labs makes hiring decisions based solely on qualifications, merit, and business needs at the time.