Food & Beverage Supervisor

Absolutely. Here is a hotel-specific Food & Beverage Supervisor job description that you can use for recruiting, HR, or a job posting.

Food & Beverage Supervisor

Department: Food & Beverage
Reports To: Director of Food & Beverage / Food & Beverage Manager
Employment Type: Full-Time

Position Summary

The Food & Beverage Supervisor is responsible for supervising the daily operations of the hotels food and beverage outlets, including restaurants, bars, banquets, room service, and other F&B operations as assigned.

This position provides hands-on leadership to ensure excellent guest service, consistent food and beverage quality, proper sanitation and safety practices, accurate cash handling, and compliance with hotel and brand standards. The Food & Beverage Supervisor supports the Food & Beverage leadership team in achieving departmental goals while creating a positive and professional environment for employees and guests.

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Essential Duties and Responsibilities

Food & Beverage Operations

- Supervise the daily operations of assigned food and beverage outlets.

- Ensure all outlets are properly staffed, stocked, clean, and prepared for service.

- Monitor service throughout the shift and ensure guests receive prompt, courteous, and professional service.

- Ensure food and beverages are prepared and served according to hotel standards.

- Conduct opening, closing, and shift-change procedures.

- Assist with restaurant, bar, banquet, and room-service operations as needed.

- Monitor guest traffic and adjust staffing and service levels accordingly.

- Communicate operational needs and concerns to the Food & Beverage Manager or Director.

Guest Service

- Provide exceptional service and create a welcoming experience for hotel guests.

- Respond promptly and professionally to guest questions, requests, and complaints.

- Resolve guest concerns within established guidelines and escalate issues when appropriate.

- Follow up with guests to ensure concerns have been properly addressed.

- Maintain a professional presence in all guest-facing areas.

Team Supervision & Leadership

- Supervise, train, coach, and support Food & Beverage employees.

- Assign daily duties and ensure employees understand their responsibilities.

- Monitor employee attendance, punctuality, appearance, and performance.

- Conduct pre-shift meetings and communicate daily goals, specials, events, and operational updates.

- Provide ongoing coaching and feedback to employees.

- Promote teamwork, accountability, and positive communication.

- Assist management with employee evaluations and disciplinary documentation when necessary.

- Ensure employees follow hotel policies and procedures.

Food Safety & Sanitation

- Ensure compliance with food safety, sanitation, health department, and hotel requirements.

- Monitor proper food handling, storage, labeling, temperatures, and rotation.

- Ensure work areas, equipment, dining areas, and service stations remain clean and sanitary.

- Monitor proper personal hygiene and employee appearance.

- Report equipment, sanitation, or food-safety concerns immediately to management.

- Ensure required food-safety documentation and procedures are followed.

Cash Handling & Financial Controls

- Follow established financial-control procedures.

- Ensure accurate handling of credit cards payment.

- Monitor employee transactions and ensure proper posting of food and beverage charges.

- Verify closing procedures as required.

- Report discrepancies or unusual transactions to management.

- Assist with inventory counts and product control.

- Help minimize waste, theft, and unnecessary product loss.

Inventory & Cost Control

- Monitor food, beverage, and supply inventory levels.

- Communicate ordering needs to management.

- Assist with receiving and verifying deliveries.

- Ensure products are properly stored and rotated.

- Monitor portion control and product usage.

- Help reduce waste and control food and beverage costs.

- Assist with regular inventory counts.

Banquets & Events

- Assist with the setup, service, and breakdown of meetings, banquets, weddings, and other events.

- Review event details and banquet event orders with the appropriate team members.

- Ensure food, beverages, tables, equipment, and service areas are properly prepared.

- Supervise banquet employees during assigned events.

- Communicate changes or special requests to the appropriate departments.

- Ensure events are executed according to hotel standards and guest expectations.

Safety & Compliance

- Follow all hotel safety policies and procedures.

- Ensure employees follow proper workplace safety practices.

- Report accidents, injuries, hazards, and equipment concerns immediately.

- Maintain compliance with applicable health, safety, and alcohol-service regulations.

- Ensure employees follow hotel procedures regarding responsible alcohol service.

- Assist with emergency procedures when necessary.

Communication & Coordination

- Maintain effective communication with Food & Beverage leadership and other hotel departments.

- Coordinate with Front Office, Housekeeping, Engineering, Sales, Banquets, and other departments as needed.

- Communicate staffing, maintenance, guest-service, inventory, and operational concerns promptly.

- Review daily operational information and ensure important information is communicated to the team.

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Qualifications

- High school diploma or equivalent required.

- Previous food and beverage, restaurant, hotel, or hospitality experience required.

- Previous supervisory or leadership experience preferred.

- Knowledge of restaurant and hotel food and beverage operations.

- Strong customer-service and communication skills.

- Ability to lead and motivate a diverse team.

- Strong organizational and problem-solving skills.

- Ability to work effectively in a fast-paced environment.

- Knowledge of food safety and sanitation procedures.

- Must be able to work independently and make appropriate decisions during the shift.

- Food-handler certification and alcohol-service certification may be required based on local regulations.

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Physical Requirements

- Ability to stand and walk for extended periods.

- Ability to bend, stoop, reach, and lift as required.

- Ability to lift and carry food, beverage, equipment, and supplies.

- Ability to push and pull carts, racks, and other equipment.

- Ability to work in a fast-paced environment for extended periods.

- Ability to work in areas with varying temperatures, including kitchens, storage areas, restaurants, bars, and banquet spaces.

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Schedule & Availability

This position requires flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, holidays, and special events based on business needs.

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Performance Expectations

The Food & Beverage Supervisor is expected to:

- Deliver consistent and exceptional guest service.

- Maintain high food, beverage, cleanliness, and sanitation standards.

- Effectively supervise and support the F&B team.

- Maintain proper cash-handling and financial procedures.

- Control food, beverage, and supply costs.

- Minimize waste and product loss.

- Ensure compliance with hotel policies and applicable regulations.

- Communicate effectively with employees and management.

- Address guest and employee concerns professionally.

- Support the Food & Beverage department in meeting operational and financial goals.

Equal Opportunity Employer:
Hotel Indigo Downtown Dallas is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment.