Operations Support Specialist - Premium Automotive Client

About the Role

We are looking for an Operations Support Specialist to act as a key point of contact for our Premium automotive network in Portugal, providing functional and operational support across day-to-day business activities.

This role goes beyond traditional support: you will help the dealer network navigate processes and tools, coordinate the resolution of operational issues, identify recurring pain points, and turn feedback into actionable insights for continuous improvement .

You will work closely with both local and central teams , making this an ideal opportunity for someone who understands automotive retail operations and enjoys connecting people, processes and business needs.

Your Responsibilities

- Act as a key point of contact for the network , supporting business-related questions, operational issues and day-to-day needs.
- Provide functional support across business processes, tools and daily operations .
- Analyse incoming requests, resolve issues within your area of responsibility and escalate them effectively when support from other teams is required.
- Follow up on incidents through to resolution, ensuring clear and continuous communication with the network .
- Identify recurring issues, operational pain points and opportunities for improvement.
- Coordinate with different local and central teams to facilitate effective problem resolution.
- Maintain and continuously update support materials, FAQs, workarounds and operational documentation.
- Support the rollout of new functionalities, releases and process changes , ensuring they are effectively communicated to the network.
- Gather feedback from Agents and translate it into structured inputs for continuous improvement .
- Contribute to the monitoring and analysis of support KPIs, including incident volumes, resolution times and recurring topics.

What We’re Looking For

- Ideally, previous experience or strong knowledge of automotive dealer/network operations , particularly in areas such as Sales, Sales Operations, Customer Journey or commercial processes.
- Ability to understand end-to-end business processes , beyond individual systems or tools.
- Strong communication and service orientation , with the ability to build effective relationships with the network.
- A proactive, hands-on and solution-oriented mindset , with a high level of autonomy.
- Strong analytical skills and the ability to identify root causes , rather than simply forwarding or escalating tickets.
- Ability to work cross-functionally and coordinate effectively with multiple departments and stakeholders.
- Strong organisational skills and the ability to manage and follow up on several topics simultaneously.
- Portuguese language skills and a good level of English , as the role requires regular interaction with Central teams.
- Knowledge of the automotive Agency Model would be a strong advantage.

Why Join Us?

This is an opportunity to take on a highly connected role at the heart of automotive retail operations, combining network support, problem-solving, stakeholder coordination and continuous improvement .

If you enjoy understanding how a business works end-to-end, solving operational challenges and helping a network perform at its best, we would be happy to hear from you.